Online Bill Pay Unpaid list is incorrect

I appreciate the details and the screenshot you've shared regarding your concern, John. I can provide information and fixes regarding your paid bills and credit card (CC) charges displayed as unpaid on the Schedule Online Payment page.

For the CC charges showing on the available bills to pay, ensure they're recorded accurately in QuickBooks. If you've entered those data as bills, kindly delete the bill(s) and re-enter them as CC charges.

To generate the CC charges, you'll need to set up the CC account in the system first (if you've yet to add the account to QuickBooks). After that, you can then proceed with entering the data:

1. Navigate to the Banking menu, then Enter Credit Card Charges.
2. Choose the CC account from the Credit Card dropdown.
3. Pick the vendor from the Purchased From dropdown and input the Date.
4. Enter the expenses/items linked to this transaction from the Expenses or Items tab.
5. Double-check everything, and once done, hit Save & Close.

Once done, you can then pay the credit card charges. For the detailed steps, please access this link: Set up, use, and pay credit card accounts.

Meanwhile, if you've entered a check to pay for an existing bill, it can't be linked directly to the bill. Thus, the bill's status remains unpaid.

To precisely handle this, let's edit the check's associated expense account to Accounts Payable. Doing so makes it available as a credit item that we can link to the existing bill:

1. Go to the Banking menu and select Write Checks.
2. Click the Find button and fill out the Find Checks page accordingly. Then, hit Find.
3. From the Expenses tab, select Accounts Payable on the Account dropdown.
4. Once done, hit Save & Close.
5. After that, go to the Vendors menu and choose Pay Bills.
6. Tick the Checkbox for the bill associated with the check and click the Set Credits option.
7. Go to the Credits tab and choose the check from the list.
8. Double-check everything and then hit Done.
9. Select Pay Selected Bills and then Done to save.

However, if you've entered the CC charges as CC charges and not as bills, or if they were paid via Pay Bills and not through the Write Checks feature, I recommend contacting our Bill Pay support team. To proceed, kindly click the Need Help? option from the Schedule Online Payment page. Then, Send us a message to enter and submit your concerns.

You may also track your cash flow in QuickBooks Desktop. It would allow you to review the financial stability of your company.

If you have more questions regarding your paid or unpaid bills, CC charges, or other transactions, kindly tag me on this thread. I'll be glad to assist you again.