Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
M
Mark_Grds
April 17, 2026
Question

Payment Links

  • April 17, 2026
  • 1 reply
  • 21 views

Hello,

 

We've tested the payment links feature and unfortunately it doesn't work the way we expected it to be. We have an invoice for a specific customer, but we used the payment link feature. The customer paid through the Payment Link, now here comes the two problems: 

 

First is, it has been paid more than a month ago, now every user has no idea where the money is deposited, not in the Unapplied, nor credit. (but let's not focus on this problem)

Second one is, we have an open invoice to that customer and it's still unpaid, but it's already paid, from the Payment Link, So it's not matched into the invoice, so we're stucked between deleting the invoice or the generated sales receipt from the payment link, else it would cause duplicate transaction. What would be the cleanest and safest way?

 

I understand QuickBooks Payment Links isn't designed for our current workflow. But we're experimenting these stuffs because we have multiple invoices to be sent out to our customers and there's no feature to Print multiple invoices with a View and Pay button. Or am I missing something, (Yep i've checked that custom form styles as well, it's enabled already but it doesnt show when printing multiple invoice at once)? Because a normal single invoice would have a View and Pay button which would make it easier for our customers to pay. But there's tons of invoices that's needed to be sent so we need a faster way to do it. So is there any faster way to do this?

1 reply

Tori B
Tori BQuickBooks Team
QuickBooks Team
April 17, 2026

Hey there, @Mark_Grds.

 

How are you doing today? I hope all is well. 

 

QuickBooks Online does record the transaction from the payment link as a sales receipt. This feature is recommend to use if you don't need to invoice the customer or if the payment was immediate when the sale was made. For this one, you'll want to delete the invoice and keep the sales receipt as it is.

 

Here's how to delete an invoice:

 

  1. Go to the Sales menu and proceed to the Invoices tab.
  2. Look for the invoice and click on it to open the transaction.
  3. Click More at the bottom of the transaction and select Delete.
  4. Confirm that you want to delete it by clicking Yes.

 

 

To see the account the payment was deposited in:

 

  1. Go to the Gear Icon, then select Account and settings.
  2. Click on the Payments tab and then tap on Manage Account. The Merchant Service Center opens. Note: You can also sign in to the Merchant Center.
  3. Go to Activity Reports, then Transactions.

 

Please know these are the only users/user roles that can review payment deposits: 

 

  • Primary Admin
  • Company Admin
  • Regular/Custom: All
  • Regular/Custom: Limited to customers sales

 

For more information about customer payments I'm including some help guides below:

 

 

Now, I would like to help you out with printing multiple invoices at one time. Here's how:

 

  1. Go to All apps, then Sales & Get Paid, then Sales transactions.
  2. Find the sales form you want to email or print later.
  3. Click on Edit.
  4. Select Manage, then tap on Scheduling.
  5. Switch on Print later or Send later.
  6. Hit Save.

 

After that:

 

  1. Go to All apps, then Sales & Get Paid, then Sales transactions.
  2. Click on the Filter dropdown menu.
  3. From the Delivery method dropdown menu, hit Send later or Print later. Then tap Apply.
  4. Select the checkboxes for the sales forms you want to email or print. To mark them all, select the checkbox next to the DATE column.
  5. From the Batch actions dropdown menu, click Send or Print.

 

For more information about this process, check out Email or print multiple sales forms. 

 

That should do the trick. If you have any additional questions or concerns, please don't hesitate to let me know. 

 

 

M
Mark_GrdsAuthor
April 17, 2026

Hi, Tori.

 

Thank you for your response. However, the process to print multiple invoices are still the same plus it took way more time than what I do. I have to manually open each invoices (there are hundreds of them) then enable Print Later, based on what you've said. It works the same way with what I did by just batch selecting the invoices and clicking Print, the result is the same, there's still no View and Pay button, unlike when you print single invoice only.

 

Attached is a screenshot of what I meant by the View and Pay button when I print a single invoice only. However, we want to print multiple invoices at once along with the View and Pay button.

 

A
Aldren18QuickBooks Team
QuickBooks Team
April 17, 2026

Hi Mark, thank you for the clarification. QuickBooks Online currently doesn't support adding the View and Pay button to batch-printed multiple invoices. It is designed to show up only on individually previewed or printed single invoices.

 

I can see the importance of this feature for high-volume workflows like yours, and customer input like this directly shapes future product improvements. As a best practice, I'd recommend submitting it directly to our Product Development team via the Feedback option inside the program.

 

I'll keep this thread open for any updates or follow-ups in the meantime.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement