Payments

The Pending status indicates that the payment has been sent to your bank, Shothib. However, it has not yet been cleared. This process typically takes between 1 to 5 business days.

I suggest that you contact your bank so they can investigate and trace the status of the payment. Meanwhile, you can also check the payment status through your Merchant Service account.

1. Sign in to the Merchant Service Center.
2. Select Transactions.
3. If you see “Withheld” in the METHOD column, it means that the payment is still being reviewed.

Should there be any issue with the payment, we will notify you via email. The notification will be sent to the contact email address you provided when you signed up for QuickBooks Payments. You can browse this article for more details: Learn about funds on hold.

In addition to the aforementioned support, we have the Resolution Center. This page is designed to assist in resolving cases involving your merchant account.

If the issue continues and you need further assistance, you can contact our support team during their available hours. For guidance on how to reach out to them, please follow the steps outlined in this article: Get help with QuickBooks products and services.

Here is a selection of useful articles that you can refer to if you have any questions about deposit schedules or related issues:

• Find out when QuickBooks Payments deposits customer payments
• Common questions about QuickBooks Payments deposits in QuickBooks Online

Additionally, you can record the payments once they have been successfully deposited into your bank account. Lastly, you have the option to categorize bank transactions in Online Banking to align with your QuickBooks Online transactions.

Please don't hesitate to reach out to us if you have further questions regarding your payments or need assistance recording them in QuickBooks Online. Have a wonderful day!