QB Payment Clawback Question

3 replies
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A client received a bundled QB payment on 8/14/26 for $2977 comprised of 3 sales-$270, $440, and $2267. The sale for $2267 was disputed and declined on 8/14 but was clawed back on 8/18/26. There are invoices for the $270 and $440 transaction and the owner marked them paid but there was never an invoice for the $2267 transaction. Is the best way to handle this by creating an invoice for the $2267, matching all three invoices to complete the $2977 transaction and then refund the transaction for $2267? Thanks!

QuickBooks Online

LouiseG12

QuickBooks Team

Yes, you're on the right track. Creating the invoice and recording the refund is the proper method to maintain an accurate record of income.

After that, you'll have to match the downloaded transaction to the created invoice and corresponding 2 deposits automatically generated by QuickBooks Online. Then, create a check to account for the returned payment. Make sure to post it to the same income account used for your sales transactions.

Here’s how:

Go to + Create and select Check.
Select the Payee from the dropdown arrow.
From the Bank account dropdown, select the account the money should come from.
Scroll down to Category details and select the same income account used for your sales transactions.
Click Save.

Once done, reissue another $2,267 invoice if the customer still owes your client, as the initial payment was clawed back.

Don’t hesitate to add a comment below if you have additional questions.

GeorgeneAuthor

New Member

Thank you!

AdonL

QuickBooks Team

It’s great to hear that LouiseG12's advice helped you find the best way to accurately record and reconcile a client’s payment in QuickBooks.

If you ever need assistance or have more questions about handling QuickBooks payments, we are always here to help.

Feel free to visit the Community space anytime.

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