Subscription Problem

Forum|Forum|8 hours ago
June 28, 2026
2 replies
0 views

Hi, today is my subscription billing comes (28/6/2026). And it always happened every month, when i want to pay it, the system said "Your account suspended". Alright then, i try to pay it with my VISA card, and then boom, the system said "Something's is not working blabla" just like in the picture that i attached here

My question is why this is always happened:(

I try to be calm and dont panic, but turns out this is always happened. Please fix this. I already tried like 3+ times update my payments with the same card but the system always said like this. What do you mean?

QuickBooks Online

aiesecuin-fgl-gmAuthor

New Member

Please anyone can help me?

Jane_M

QuickBooks Team

This recurring billing error usually occurs when a card is inactive, expired, or has an insufficient balance to cover the charge. We can resolve this by trying a different card.

Since you have already tried updating your billing details with the same card multiple times, the issue is likely related to that card. Switching to a different credit or debit card will help us determine if the payment can be processed successfully.

If you confirm that your original card has no issues and a different card still doesn’t work, I recommend contacting our Intuit Expert support for further assistance.

For a detailed guide on resolving issues related to subscription payments, please visit this article: Fix “my subscription payment failed” issues in QuickBooks Online.

If you have any other questions, feel free to reply to this thread.

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