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Alinokhoury1
September 13, 2022
Question

upgrading plan

Hello, 

 

I am trying to upgrade my plan and I am having this error: 

 (Error code: -81604, type: VALIDATION_ERROR)

What shall I do? 

4 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
September 13, 2022

Try opening your QBO account on any private/incognito browser.

continea
Level 5
September 13, 2022

Hello Alinokhoury1,

 

Thank you for reaching out to the QuickBooks Community! Let's go ahead and open a private browser to see if this is browser-related. Here are some shortcuts for you depending on your browser:

 

  • Google Chrome:Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Go ahead and relog in as the primary or admin into your QuickBook Online and upgrade your plan once more. If you are able to do this, this would indicate your cache needs to be cleared from data corruption. Depending on the browser you have, follow this link to clear those cache.

 

Another solution would be to use a completely different browser and log in to test this as well.

 

Please let me know if you were able to get your plan to upgrade! If not, I will be here to help you further! Looking forward to your response. See you soon! 

 

 

goldmund22
December 10, 2023

Hello,

 

I am having the same issue and would like to upgrade. I've tried clearing the cache/cookies, also I've tried using a different browser and incognito mode. None of those work unfortunately. Thanks.

Kurt_MQuickBooks Team
QuickBooks Team
December 10, 2023

 Hi there, @goldmund22. We'll point you in the right direction to get your current QuickBooks Online (QBO) subscription.

 

Before anything else, know this isn't the experience we'd want you to have when using the program. We can input the steps below to get you in touch with our Customer Care Team so they can get your details and help you upgrade your company subscription:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

Please see this article for more details: QuickBooks Online Support.

 

We're also adding this handy reference to help you manage monthly subscription: Manage billing, payment, and subscription info in QuickBooks Online.

 

You can inform us in the comment section if you need further assistance handling the monthly subscription or have any concerns related to the program. We'll be here, ready to help you out again. Stay safe.

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