Question

Vendor payments

6 replies
118 views

When paying vendors the option to save and print is not available. This is the second day it hasn’t worked.

QuickBooks Online

Moderator

We're glad you've posted here in the Community, DB6797. I'll provide the possible cause of why the option to save and print a bill payment is unavailable on your end.

Printing a bill payment in QuickBooks Online (QBO) depends on the payment account you're using to pay a vendor. If you're utilizing a credit card account, it could be why you're unable to use the Save and print option. In QBO, this option is generally available for cash payment methods because credit card payments don't generate a physical document for printing.

Alternatively, if you want to document a bill payment that uses a credit card as a payment account, you can take a screenshot of the transaction detail or run a report with Vendor totals in QBO and print it. These methods can help you keep records of your transactions.

Otherwise, if you can't print and save the bill payment utilizing your bank account to pay, I suggest accessing your QBO account via a private window. This step is to determine if this is a browser-related issue. Here are the keyboard shortcuts:

Safari: Shift + ⌘ + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox: Shift + CTRL + P
Microsoft Edge: CTRL + Shift + N

Once logged in, pay the bills and navigate to the Save and print option. If you can do so, clear the browser's cache. It'll improve the performance of the program. However, if the private browsing doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks.

Finally, I'll be sharing this article with you to help you review your accounts and ensure they match your bank and credit card statements: Reconcile an account in QBO.

If you have other questions or concerns about paying and printing your bills in QuickBooks, please keep us posted in the comments. We're always here to lend a hand again.

F

Feather1

Same problem here, just started happening. Has nothing to do with credit card payments or direct pay through bank accounts. This is a simple transaction - "Pay Bills", check one, click down arrow on Save and the "Save & Print" option is grayed out and not available. What happened?? We need this fixed.

C

CharleneMaeF

QuickBooks Team

Printing your bill payments is essential to save a handy copy of the entries, Feather1. I'm here to provide the cause of the issue and rectify this.

There are several possible reasons why the Save and Print button is missing from your QuickBooks Online account. I've listed them below:

Ensure the payment account is a bank. Using a credit card doesn't give a physical document for printing.
Double-check if there's a payment method added. The system can change due to updates.
The issue can be cache-related. The browser you often use accumulates excessive cache and can affect the program's performance.
The browser you're using isn't supported and outdated.

To rectify this, I recommend double-checking the Payment method field on the Bill payment page and ensuring the correct account is selected.

Here's how:

Go to the + New menu and then select Bill payment.
On the Payment method section, add the bank account.
Once done, refresh the page so the system can detect your account.
Check if the Save and Print option shows.

If the button is still missing, I recommend performing the cache and browser troubleshooting steps. It'll help us determine if this is the cause of the issue. You can follow the steps shared by AdonL above to perform the process.

In case none of these fixes the problem, I recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Additionally, QuickBooks Online offers a Bill Pay feature to help you combine bill payments with your accounting process so your bill data moves seamlessly within QuickBooks.

Please know that you're always welcome to reach out for further inquiries about paying your bills. Would you like to learn more about other processes in QuickBooks? I'm with you every step of the way.

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