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New Member
July 3, 2026
Question

hard time logging into community

  • July 3, 2026
  • 1 reply
  • 35 views

Everytime i log into the community, and click on an answer to my questions I am getting the message, “page can not be found”  Copy attached.  I am not liking this new format.    When I log in it comes up in French.    

 

1 reply

Moderator
July 3, 2026

Thanks for joining the Community, mary53. I appreciate your detailed information and screenshot.

Since you're receiving a "Page not found" message while trying to click to answers on your posts, I'd initially recommend troubleshooting your browser. If you’re able to sign in without encountering the message while browsing in incognito mode, you'll want to clear cached data and Intuit-specific cookies to fix possible browser issues.

I'd also recommend making sure your browser's up-to-date with its latest release. You can find out how to do so on the specific provider's website (Google, Firefox, Microsoft, etc.).

In regard to the Community defaulting to French when you sign in, it's possible it may have you on the Canada (French) version for some reason. You can easily change this by using the flag icon in the upper right-side of your web page after logging in.

Here’s an image showing how:
 


Please feel welcome to send a reply if there's any questions. Have a wonderful Friday!