Why aren't my auto-add rules auto adding?

3 replies
19 views

My Auto-Add rules are correctly being applied, but are not automatically adding to the books. What is going on? This is happening across multiple files.

QuickBooks Online

Amanda-B

New Member

Hey there, accounting-pizza.

Thanks for reaching out to the Community for support. I'd be happy to guide you in the right direction for the best assistance.

Can you try using a private browser (incognito) to see if you get the same results?

Ill be on standby.

accounting-pizzaAuthor

Tried it in incognito/private in a couple different browsers, still the same error.

Amanda-B

New Member

Thanks for your quick reply, accounting-pizza.

I appreciate you trying in a private browser. In this case I recommend reaching out to the support team outside of the Community. They'll be able to view your screen to see what might be happening. They also have the appropriate tools to have this escalated if the feel it is necessary. You can reach them by following these steps:

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

Feel free to reach back out if you have any other questions.

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