QuickBooks Q&A

I dont want online payroll. does quickbooks have a payroll program that is not online?

Hello! My customers pay a deposit when they sign a contract with me. I then create a recurring payment. Their deposit needs to be applied to their final payment. Is it possible to apply a deposit to the last instance of a recurring payment?  Thanks!

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When attempting to edit a Service Item, upon trying to Save the change, Quickbooks Online has suddenly started displaying a message "We couldn't save your item. Something went wrong. Please try again later.". I have tried again a second day. Same message. Never had a problem with editing Service Items before. Why do I receive this message? I was only trying to change a word in the description.

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I tried, but it seems I can only connect bank savings and checking account, or credit cards, not current liability or loan accounts, which is how I have categorized my auto loan account in my chart of accounts. Why is this?

I'm using the same image to help categorize services based on client preferences. I added the same image to 2 services with no problem. It would not load the 3rd.

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I have been trying to use my custom template in the batch transaction process. After spending several hours with your support with no resolution, I looked up the issue in the QuickBooks forum. I found that this feature continues to be unavailable when using the batch invoice function. The ability to use a business' custom invoice template has been requested for a few years. This is a capability that has always been available in the desktop version and now that I have transitioned to online is necessary in the online version. Additionally, we need the ability to send the batch invoices from our personal email address and not the "quickbooks@notification.intuit.com" address.  With the concerns today of fraudulent scams, by not using a business's template and email address you are making the invoicing outcome less successful. Please add both these items to the online version. Finally, your support team needs to know your system capabilities to avoid wasting everyone's time. The staff

I need to change to CASH from ACCRUAL. I don't have AR and I don't have any AP any more.When I click on the gear icon and select Company and then advanced, none of the drop downs operate. I'm using Online Essentials but I am logged on through the accountant's version, is it because of being logged on through the accountant version?

I have QB Pro plus desktop 2024, When ever I try to export a report to excel it freezes and I have to use task manager to end the program. Running Windows 11 Home, Version 24H2, Microsoft 365

Our church and school currently uses QuickBooks Online Payroll and QuickBooks Desktop. We want to convert to QuickBooks Online for our accounting. What issues can we expect when integrating our Online Payroll with the conversion to Online Accounting?

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this is showing on my PL I need to show it in bank

Getting this script error message: Please help, thanks

Trying to add time for my one and only owner/employee and after entering a week's worth of time it would not save saying that employee is no longer active.

I click settings and subscription and it does not go anywhere. Frustrating. All the other tabs work but not that one.

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This is driving me crazy…  I do vendor bill payments ALL THE TIME.  But suddenly I have one vendor that it shows my last payment to his bill as if it is a running credit.   Even though the Vendor does not show any extra payment, the payment in AP is clearly linked to the bill.   There is NO extra payment that would explain why this shows as a credit in A/P Aging.  When I click on that it takes me to the bill and shows it as a bill payment check. I have tried everything and see no duplicate payment anywhere, my account is balanced with the bank.There is no extra credit in Accounts Payable.All transactions for this vendor are there and a zero balance!Yet A/P Aging shows it as a credit sitting there for 3 weeks. Can someone please help me get this sorted? Thanks! 

I’ve been using QuickBooks for years and it’s never done this. It’s putting a major inconvenience on my company and not letting my clients pay. The accept payments option in the setting is stuck on closed and doesn’t let me change it back. I believe it’s a technical thing. How do I go about fixing this?

All of my Direct Deposit staff were converted to "Check" without my authorization or notification even though payroll was entered two days prior to the pay date.  Oddly two staff had their payroll entered the day before and their direct deposit for 6/27/2025 went threw without any problem.  When I logged in to see what happened, I saw a notification stating that there was a delay in direct deposit processing time and that direct deposit would go in on 7/1 and that I could print a check instead.  In addition, when I looked at the "Paycheck List", and staff that were entered on Wednesday had their payment type converted to "Check".  Do I now need to print checks for everyone?  If I print the checks will the Direct Deposits also go through?  Please advise as soon as possible.

All of my Direct Deposit staff were converted to "Check" without my authorization or notification even though payroll was entered two days prior to the pay date.  Oddly two staff had their payroll entered the day before and their direct deposit for 6/27/2025 went threw without any problem.  When I logged in to see what happened, I saw a notification stating that there was a delay in direct deposit processing time and that direct deposit would go in on 7/1 and that I could print a check instead.  In addition, when I looked at the "Paycheck List", and staff that were entered on Wednesday had their payment type converted to "Check".  Do I now need to print checks for everyone?  If I print the checks will the Direct Deposits also go through?  Please advise as soon as possible.

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Every week we get a Payroll Journal Sync Error. This has happened every single week since we signed up for quickbooks. When I call in, they do something and make it go away at the moment, but the very next week when we run payroll, all the errors show back up again.