QuickBooks Q&A

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I keep trying to deposit a check on the app as a mobile deposit and it won’t take it. How do I deposit a check if I can’t do this?

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When trying to print an invoice from one of our company files the notification labeled "Transaction data has changed" appears with the message: "Another user has made changes to this Invoice or a transaction that is linked to it.  QuickBooks will refresh the data for this invoice."  Clicking ok and letting the data refresh works and allows us to print, but this happens for every invoice that is printed, only after pressing the print button.  This did not happen previously.  Is there a solution to this issue?  Thanks. 

I have 4 Bank of America accounts 3 of them are downloading but one is not.   The dollar amount of the acct changes but no transactions show.   I have deactivated the bank account and reactivated it several times.  I have updated my desktop version.   I am not getting any errors and my connection is good since the other three are downloading.   I have everything up to date as of the end on March 2026 but that one bank feed says its been 3 months which is wrong.  Any suggestions

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The dust from tax season has finally settled, but for savvy business owners, the work of financial maintenance never truly stops. While the "big" filing might be behind you, staying on top of your quarterly obligations is the secret to a stress-free year.Whether you’re still decoding the nuances of Form 941 or looking to audit your books for the months ahead, we’re here to help you navigate the transition. Tune in below to find answers to your burning questions and ensure your financial house is in tip-top shape.  Learn more about upcoming changes to payroll taxes here.

Hello: We have set our preferences to have sick pay print on the employee paystub.  This is working correctly on many of our employees, but not all.  For some employees with negative or zero balances in sick pay nothing is printing on their paystubs.  We do have some employees with negative balances that DO print on the paystub, so the balance doesn't seem to be the problem. Any thoughts? Thanks,Susan 

I need to turn off credit card payments for specific customers, and I don't want to remember to do it per invoice. When searching the help files I found this:'In QuickBooks Online Simple Start, you cannot permanently restrict payment methods by individual customer. Payment method options, including credit cards, apply generally and cannot be customized on a per-customer basis within your settings.You can control payment options on each invoice but not set permanent restrictions by customer profile.' WHY IS THIS NOT POSSIBLE? It is a simple setting, and an important one. Your subscribers have been inquiring about this functionality for 5+ years in community threads, time to make it happen.

TLDR: Please do not retire Classic View reports Sorry to make a negative post, but:As part of an account restructuring activity, I just changed a bunch of account numbers...and now "Modern View" is generating an irretrievably, shockingly incorrect balance sheet. Idk if this is a server-side cache issue or what, but it's ridiculous. Thankfully, the "Classic View" reports the correct information. After reading YEARS of complaints about the Modern View reports, I'm thinking it is a failed endeavor. Frankly, even with correct data, the reports are clunky to use, frustrating to navigate, and unreliable technically. But now? Piling on the notion of unreliable data reporting? What could be worse?There is almost no support track for buggy software...so I don't expect anyone to respond. Also, fyi QBO help staff: please do not respond with the usual, "send a ticket", "clear your cache", "watch this video", or "backup your books". I already go ANYWHERE BUT HERE to find answers about the

It appears fraudsters have found a loop hole in Intuit when paying via ACH. We had a new customer reach out asking to pay via Intuit ACH, we received email from Intuit payment was on it's way. Payment hit our bank account, then five days later, the money was taken out, meanwhile product had already been delivered to the customer. When we called Intuit, they told us the customer never approved the charge and Intuit had fronted up the money, and now that was reversed since the customer didn't approve the charge. No idea, how we never received not one email, not one phone call, not one notice that the payment had failed or was under dispute. No one asked for proof of delivery, nothing. Now we are out of $900+. We were under the impression Intuit held a strong security system but it's obvious weak. The customer service department was zero help. Not sure why Intuit would front up money when they get an error code, which gets shown to the retail customer but not US, the Quickbooks

I need to chance my QB account and stop being billed by Intuit

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I have put in a ticket that support closed saying it was fixed, but I am still unable to access my sales tax overview nor my sales tax returns. Has anyone else found a way to fix this? I am so ready to leave this ecosystem. This is beyond frustrating. 

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(more of a note-to-self); just had a wild experience in QBO. I asked a question about a specific journal entry for a specific line item (JE#255, amount $149). AI did some thinking, gave me some interesting insights, then products a bar chart with two bars: one bar was 149; the other bar was 255. I asked whether the bar labelled "Number" was simply the JE #. AI said the Number was not the JE#, and that the bar typically shows Count. I asked a few more questions...like, what does this bar mean specifically, and the answer was "I don’t have the ability to create or display charts directly in this chat. If you saw a chart labeled "Journal Entry #255 Details," it may have come from another tool or report you used, or possibly from a QuickBooks report or export."I wrote I am looking at the chart that you put into the chat! Are you saying that you did not create the chart which you obviously created?I understand this is confusing. I don’t have the ability to create or display visual char

Our company provided [PII removed] with branding, packaging design, and e-commerce development services totaling approximately $15,000. The work was completed, delivered, and approved by the client, and we have documentation, including emails, project files, and even physical packaging prototypes produced from our designs.   After receiving the deliverables, the client filed several chargebacks through American Express, claiming the services were never received. Despite all the evidence we submitted, AMEX ruled in favor of the client and reversed the payments, leaving our small business with no ability to appeal.   I asked Intuit to help me gather insight into why Amex ruled in favor despite the tangible proof that service and files were delivered to the client ( we have their packaging produced in our hands) .  They said. no. Sue the client is the only alternative i left.    This experience raises serious concerns about chargeback abuse and the lack of protect

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I received a notification that a client paid an invoice 6 weeks ago but the money has yet to show up in QB checking account. I have spent over 40 hours on the phone with support but they are useless. I think my only option at this poling is to file a complaint or take legal action. I have screenshots from the client showing the payment has cleared. What else can be done?

In spite of numerous requests to allow me to disable AI, the application just keeps being more intrusive, time-wasting and annoying.Hard to believe a company could be that unconcerned with their customers' wishes.

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I have a payroll tax payment missing from my check register.  The payment shows up in payroll tax history but not in the register.  I've checked all bank accounts and it is not showing up anywhere.