QuickBooks Q&amp;A

dyan2

If my logo appears with a solid black background. Does anyone know how to remove the background?

No text available

Ratel

can i set up QB to mail me a copy of the quote or invoice

copy me in via email when i do a quote

351

ireneforbes007

Why whenI receive payments from customers I have to choose a vat code otherwise the transaction is not processed. The company is not registered for vat

This cause your sales by customer report to be incorrect as the deposit is also taken as a sale.

141

Manage Suppliers and Expenses

Johann-Botha

how do I write off a large overpayment to a supplier please?

how do i write off a large debit supplier balance

mabotle-langa-gm

How can I fix a Bank error 185? Can I as the accountant do it or must it get fixed by the client?

Error is on Standard bank account

My vat on suppliers has disappeared !!! have I been hakked ?

LES-WITTENBERG

VAT

No text available

Stiens1

Why is the documents that I am emailing suddenly not showing up in my receipts?

I have emailed docs into my account as I normally do, but they are not showing up in my receipts?

Manage Customers and Income

colonel8440

hi my invoice system is now using duplicate invoice numbers from a year ago , how do i fix that problem.

so, the number is a duplicate, however it does not over ride the originak number, still will confuse the system later.

301

info-jrvsconsult

Can we still load csv bank transactions via the load function

I only see the link button for linking via bank

172

accounts616

Did QB Online recently update?

I got a notification that my online banking app recorded a login while I was asleep. Contacted my bank and they told me to check if Quickbooks had recently performed an update.

241

accounts615

How do you add a clients VAT details?

No text available

macbratt

How do I link my Capitec Business account to Quickbooks?

No text available

241

colonel8440

hi, why is the so called live chat so rubbish. in all the years ive used QB I have never been happy using it and or got the answer to some even basic questions

Never mind being cut off or the chat timing out. dare you step away from your PC waiting on a response and go make a cup of coffee.

161

bohlakilehungwane

i cant appload all my transactions from my statements since im using capitec bussiness account

is there anyone who know how i can sort that one out

jfjsa

Why do I suddenly have to switch on multi-currency when transferring from one local account to another?

I have not changed anything in my QB accounts. It won't let me finish the transaction without switching multi-currency on.

111

ruth42

My quickbooks seem to be hacked. Please advise what i can do, because i cannot get hold of tech support.

A quotation was created, but not by any of my authorised users. It was created by and unauthorised user, System Administration. Please advise urgently!

191

capitec business bank link

etienne3

Banking

why does Capitec Bank block access?

Manage Customers and Income

mariusgryffenberg

How do I create a statements

No text available

281

Waltergodlisteni

Can't edit or delete tax group"

No text available

121

johannkruger

I have a premier 2018 backup where can I get the download link for the correct install file?

No text available

421

Can I undo a bank reconciliation for the previous period?

Zukiswa-Sidlayi

Banking

I need to change a transaction date in the April bank reconciliation, please assist

141

N Day

Removing unsent invoice after VAT submission

Hi all, I was using an open invoice to log materials used so far on a long running project. I had planned to complete it before my next VAT quarter submission. The project has taken longer and so I wasn't ready to send it over. I omitted to notice its existence when submitting my last VAT submission. I would like to ideally delete the invoice and start again or at the least modify it to update before sending to the customer. However it is now locked in by the VAT submission and cannot be edited or deleted. Any ideas on a solution would be great, thanks in advance. 

171

Marina13

Legacy Quickbooks Desktop - No support in South africa?

Most of our clients are on QB Online. I have one legacy client on QB Pro 2020Trying to reinstall, using Licence and Product Number and I get "Incorrect Product Number" I go to Desktop support, Chat is for US, go through details with them, they say, need to speak to SA, we only do US. Give me SA link, but that is only for QB Online. I tell the US that, they say use it anyway, SA can help/redirect.I contact SA chat, they say they only do Online, and speak to US. Give me a link to US and quickly end the chat when I object. There doesnt appear to be any other support emails/contacts in SA. Very poor support!

473

Bank Transactions List - why not displaying all Bank Accounts?

wendylumsden123-

Banking

I have 4 bank accounts but only 2 are showing in the Bank Transactions List under the menu option "Bank transactions"

191