QuickBooks Q&A (US)

Is it possible for Quickbooks to stop changing the layout of the whole software?  The functionality is so much worse in the new view.  This change was totally unnecessary, I don't understand it. 

I am new to invoicing through QBO, I have already taken 3 credit card payments.

Last year, I was so fed up with the price of quit booked I canceled. It was really hard. They didn’t seem to wanna let me go. This year suddenly I get charged for my account again after I spent so much time on the phone last year canceling. I’m really upset and frustrated. I called today and they told me I would be refunded and I get an email. I got no email and they later called me back and said that they would keep half of the money that they charge me. I told him that was unacceptable that I was really clear that I wanted to cancel last year. Again, they didn’t email me any status of my account.

Employees are struggling to log into their workforce account linked to our quickbooks online payroll because they already have an account from before we transferred from intuit online payroll. How can I help them to access the new QBO workforce?

Every time a Purchase Order is created against an existing "Drop Ship To" entry (a customer etc) a new entry gets created in the "Ship To" dropdown. No user is doing this, so we assume it's the QBDT application doing it. In some cases there are 25+ entries. Only (1) address is needed.  It never changes. Is it possible to get QBDT to stop doing that? Anyone else run into this issue?

For at least a month now, anytime I do anything in payroll it crashes and shuts down quickbooks entirely. I have done everything recommended online. I have used "fix my file", "tool hub" and rebuild data (which won't even work). I have closed, reopened and restarted everything! ANY SUGGESTIONS???? Please help!!

For the last couple of months we have multiple clients that received the H202 error and can't go into multiuser mode.  The standard fix works for these clients, and it's a quick fix.  The issue is that the fix only lasts for about 2 days and then we have to do it over again.  This results in a lot of lost time (and costs for our clients).  Is anyone else experiencing similar issues when fixing the H202 error and is there a fix or something that I'm doing incorrectly for this to make the change last longer?  Still fairly new to QuickBooks, so apologies if this has been asked/answered previously, I did not see any reference to the fail frequency, just the fix to the H202.  Thank you

Client does not use automated payroll. They e-filed their 2024 W-2s through QBO.  Federal was accepted. A couple of months later received a notice from Wisconsin that they did not receive the W-2s.  Is Wisconsin not able to be filed through QB Online?

I need to pay back taxes and run our first payroll.

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Hi,Can you please look at the below issue as one of our customers is facing this issue and it is urgent?We have a customer who is facing an issue with the Custom fields in QuickBooks Advanced App. They have created string-type custom fields in the QuickBooks Online Advanced. When we make a request to the QuickBooks API, we are not getting the Custom fields information in the API response. Can you please look into the issue? Have you changed anything in the QuickBooks API recently? Thank you

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I've seen a few posts that SIMPLE IRA is only available on Quickbooks Desktop.  Is that still true?  Or is it now available in QB Online?  Thank you.

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I have customers with more than one open invoice.  When I make a new invoice and email it, when they click to view or pay ALL open invoices for that customer are listed. I only want the one I just emailed to show in the pay view.  This just started happening Saturday.     I've looked all over to try and fix it and can't find a solution.

intuit is shutting down quickbooks desktop, all versions, except the extremely expensive enterprise version, in may of 2027 after gauging us for an immense amount of money (2026 do it yourself payroll is $2300, that's just for payroll)  We refuse to quickbooks online, anybody have any recommendations for a non cloud based accounting software?

I'm not sure if some of the emails I've been receiving from QuickBooks are legit.  The most recent one states I have payments that are being withheld pending account verification.I've also received one that said bad reviews had been posted on square.  I don't use square, and I don't want to click on any links to verify payments because they potential could contain a virus and/or look to steal account information.  Both emails were from @squaremktg.com

When a user logs in, they are met with a "Enter Memorized Transactions" pop-up. We have turned off the reminder setting, so going forward it doesn't repopulate. However, we still need to clear what's there.There's currently over 1500 of them in the queue, and manually clearing it seems like the wrong way to approach this. Is there a fast way to clear that queue?

Last week and this week my payroll tax submission through Intuit has been rejected by the agency citing that the payment was submitted after the 1:00 PM EST cut off. My submission to Intuit today was at 11:00 AM CDT or 12:00 PM EST. I have still not gotten notice of "agency accepted" and it is approaching 1:00 EST today. What is going on? This has never happened before even when the payment was submitted to Intuit at 5:00 PM CDT in all the years I have been using this payroll service. 

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This is complete trash. Intuit should be ashamed of this, but given they fight $tooth and $nail to make sure the IRS doesn't provide online income tax filing to millions of people who aren't their customers, I am not surprised. I invite every QBO user to visit the Clair website and be horrified at what you can find. Not only that this is not free for your employees as a real payday advance would be, but there is no mention of the fourth party (and likely more) personal data sharing in the info you get from Intuit pushing this nonsense. This is like a shark selling tickets to other sharks at the feeding frenzy. Disgusting. Since the setting for this in Payroll Settings > Shared data is vague to mute about this point: It says the setting is for providing access for employees to these payday loans, NOT that it's actually turning off sharing their data and my businesses data with this third party and their silent partners. So, which of these scenarios does this setti

The report is pulling checks a "-" dollar amount and credit card expenses are a "+" dollar amount, therefore the total is not correct. Is there a way on the QB side in reporting I can make the checks show up as a positive too so that the grand total is correct? Please see attached example. Thank you!

I was excited to see that there's now the ability to send a bill payment stub with bills paid. However, the standard template doesn't meet our needs and I need to customize the form. The bill payment stub template doesn't have buttons for Additional Customization or Layout Designer so I'm unable to make changes to the template.Please help.