QuickBooks Q&A (US)

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I’ve received the email on my school email address that says I can now access my 12 month student trial. I tried following the instructions, but I just get redirected to the products page instead of letting me sign in. The website also says my school account isn’t registered. Am I missing a step? How do I access my QB trial?

So I have been having issues with reconciliations- believe that is squared away HOWEVER I have noticed in the bank transactions page and the home page where it shows QuickBooks posted amount vs connected bank acct actual amt- there has consistently been a 14k-15k difference for several weeks. Always right around the same amount. how in the world can I find it? 

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Hello,I received a survey from QB Online. When I completed the survey, it said I will receive a Tango gift card for $30. I have been watching my spam folder for it and have yet to receive it. Who can I contact about this?

I am a new QB user and cannot get my bank (which is already connected to other modules) to connect to payroll? I am using a Wells Fargo account?  They advised me to get another account, which I did today but still the same issue?  Anyone else? 

I changed the Company/Company Information/Contact Information field to a new email address.  But invoices still show the old email address in the "From" field when I email them out.  I am using Windows 10, Outlook 2013, and QB Pro 2013.  How do you change this?

How do you get a knowledgeable person on the phone to explain and fix errors made by “experts” who say mistakes are made by “bugs”?? My books are a complete mess and I have no control to fix these issues myself! This is the worst payroll service I have ever used! Overstated wages, taxes reported and paid wrong and you can’t even have a direct line to one knowledgeable person who can help! They keep creating cases but never fix the problems! How do you deal with these people?! They have really screwed up forcing their customers to migrate from desktop to online! I don’t recommend QuickBooks Online payroll!!

Is there a way to set up automatic increases in billing?     Or at least a reminder.

Not connecting

I am attempting to file my taxes that I received an extension for. But now they are due. Anyway, I just realized Quickbooks stopped receiving my transactions on July 11, 2025. I made a CSV file of my bank transactions. But Quick Books will not upload the file.

Can I increase employee wages for only selected days in the period. 

My payroll subscription is showing as inactive in my QB desktop. I’ve logged into QB and confirmed that everything is in fact active. I’ve downloaded payroll updates so everything should be up to date. QB chat has been no help. I can’t seem to connect with anyone.

TD Bank has old statements in PDF files and i want to import to my new quickbooks online version.

Quickbooks is forcing the users to allow them to file and pay your payroll taxes and it sounds like it's mandatory.  I want to continue to file mine manually.  Is this a possibility? I keep close controls on our payments and like to pay them earlier then due dates, etc.  They mention that payroll will be cut off if you don't set it up?  Does anyone know if the ability to do things manually will be removed for sure?

Hi, Is Quickbooks product impacted with PHP2Shell vulnerability?

When I make a copy of an invoice or estimate, it defaults the copy to the date the original was created. It used to default to todays date. It is causing a lot of problems, since we weren’t changing the date to the current because we were used to it doing it on its own. How do I get it back to defaulting to the current days date? 

My son’s wife was handling his bookkeeping and did not file forms 940 for 2022-current.  QB only does not allow going back any further than 2025.  He also used Turbotax business.  Is there any way to file those through either QB or TT?  IRS has been no help.

Environment: QuickBooks Enterprise Solutions 24.0 R21 (US), multi-user hosted file,Windows 11 Pro, QBXMLRP2 v34.13, qbXML 13.0. Item custom field MSRP (DataExtID 37,OwnerID 0, STR255TYPE).Problem: a DataExtModRq on an item's public custom field returns statusCode 0"Status OK" and echoes the new value, but the value is never saved. The item'sTimeModified and EditSequence change; the custom field does not. Editing the samefield in the QuickBooks UI saves normally. Standard fields such as BarCode save finethrough the SDK.Reproduction: sent a single DataExtModRq (qbXML 13.0): OwnerID 0, DataExtName MSRP,ListDataExtType Item, ListObjRef FullName BEL-BOJBB12, DataExtValue 5.99. Response:statusCode 0 "Status OK", DataExtRet echoed 5.99. Immediate ItemQueryRq (OwnerID 0) inthe same session returned 4.99; TimeModified and EditSequence had changed. A new sessionand the Custom Fields dialog (after restarting QuickBooks) also show 4.99.Questions: Is this a known R21 issue, and is there a fix or a

We currently use Desktop. We input information in the custom fields in the Item List. I am told that Online does provide the custom fields in the Item.  Is that true and if so how else could i enter the information? 

In the past, we used your online bill pay service embedded in the Enterprise Services desktop software. I believe Checkfree processed the payments. Quickbooks discontinued this service several years ago without communicating the change to the customers using it. Although we obviously no longer use the service, there are still elements of it that are lingering in my Quickbooks software. One of these means that I need to “acquire exclusive use” through the Bank Feed menu in the software to be able to make changes to vendors that used to be online bill pay vendors. I am trying to change a vendor address in QB and it will not let me. I get an error message telling me that the address line is more than 30 characters and basically does not conform to the online bill pay standards. It is a glitch because the line is not more than 30 characters. I have contacted QB support and they refuse to help me and ended up hanging up on me when I got frustrated. They say it is the problem of the online b

Subject: DataExtMod returns statusCode 0 and echoes the new value but does not save it (Item custom field, Enterprise 24.0 R21)EnvironmentQuickBooks Enterprise Solutions 24.0, release R21, US edition Company file hosted for multi-user access. The test session ran with an Admin login. Windows 11 Pro 64-bit, QBXMLRP2 v34.13, qbXML 13.0 Affected field: Item custom field MSRP. DataExtDefQuery reports DataExtID 37, OwnerID 0, STR255TYPE, assigned to Item. The definition hasn’t changed since at least August 2026.ProblemA DataExtModRq on an item’s public custom field returns statusCode="0" statusMessage="Status OK", and its DataExtRet echoes the new value. The value is never stored. An ItemQueryRq with <OwnerID>0</OwnerID>, sent straight afterwards in the same session, returns the old value. So does a new session, and so does the Custom Fields dialog, even after restarting QuickBooks. The item’s TimeModified and EditSequence do change, so QuickBooks treats the item as modified. Ed

I want to formally make a complaint about the NEW payroll tax withdrawals.  I do not want them doing my taxes for me.  They can’t even get sales tax right for my state.  I sure do not want them trying to pay our taxes correctly.  The business is ultimately responsible for the timeliness and correctness of our reporting and paying.  How is Quickbooks getting away with taking our money and basically earning interest on the monies until they feel they are due?  

Hi guys, I am in a bit of a problem and I’m hoping for any insights from users and staff alike. So, we use QBDT Premier and we’re trying to find out how we can get the landed cost of a specific item in a report. What my client does is they order an item overseas and the supplier ships to the US. We base everything on our purchase order to the supplier but the problem is that they do not include the shipping and duties on the bill. So, only the cost of the item is seen when they’re going to charge us. Now, during the shipment, we would usually receive a bill for the charges on the freight and shipping. Here’s the problem: We have a PnL for customers and items and we’re trying to find out how much we made from each customer and how much we made on a specific item. COGS included. However, looking at the setup above, QBDT does not have a report to include the bills for freight and shipping charges for COGS reporting. I have tried customizing a Transaction Detail report but I have to sift t