customer service/lack thereof

I hear your sentiments. I'll make it up to you by ensuring you get the best help available so this gets sorted out immediately.

You can get in touch with them directly by following the steps below:

1. Sign in to your QuickBooks Time account, select the Find answers and get help button.
2. Click the Contact Us button.
3. Enter a brief discussion with your concern, then click Continue.
4. Choose a way to connect with us.
   

Also, please be reminded that our Support Team is available from 6 AM to 6 PM PT on Mondays to Fridays. You can also get their phone number in this article: Contact QuickBooks Time support.

Aside from contacting them, please feel free to share your concerns here in the Community. We're always open here to ensure we'll be able to address your concerns as quickly as possible.

If you have any other questions about contacting our live support team, let me know by adding a comment below. I'm always here to help. Keep safe!