Question

Hourly Cost Rates not Updating

3 replies
83 views

I updated all employees' individual cost rates in their accounts, but the time activity reports are not updating with the new rate. How can I fix this?

QuickBooks Online

Clark_B

QuickBooks Team

I know how important it is to show all your employees new rates in the Time Activities reports as it's essential for your business, @JRPR17.

A cache-related issue is likely causing the inability to update the new rate when running the time activity report. In the meantime, let's perform some troubleshooting steps to determine if the issue is related to your browser. You can use a private or incognito window to rule out cache problems in your browser. Here are the shortcut keys:

For Mozilla Firefox browser: Ctrl + Shift + P
For Google Chrome browser: Ctrl + Shift + N
For Safari browser: Command + Shift + N

After that, go to the QuickBooks Online (QBO) page and run the time activity report to check if the new rate has been updated. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.

I will also add these articles to help you learn more about maximizing the potential of your financial reports and commit them to memory:

Please inform me of any developments, @JRPR17. If you have questions, feedback, or concerns about the new rate not updating in the report, feel free to contact the Community. I'm here to help.

J

JRPR17Author

Thanks for your support, Clark B. The solutions did not work in the private browser session or when using other browsers. What is the solution when clearing cache wasn't successful? This is very important to get solved as the reporting must be accurate for project costing and analysis.

D

DebSheenD

Level 5

Your efforts in seeking a resolution for the issue you faced are genuinely appreciated, @JRPR17. I know how important it is to have an accurate hourly cost rate in the QBO reports.

Since the issue persists after performing some troubleshooting steps, I recommend contacting our customer support team. They have the resources to perform some steps to get this fix and investigate why the hourly rate is not updating.

Here's how you can reach them:

Select the Help icon and click the Search tab.
Select Contact Us.
Provide a brief description of the issue, then Continue.
Choose between Chat with us and Have us call you.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

Moreover, you can track your hourly labor costs and profitability. This feature allows you to monitor employee work hours and wages, providing valuable insights into your business's expenses.

You can click the reply button below if you need further assistance with the hourly cost rate. I'm always here for you.

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