How can I limit time entries to ONLY active services?

You can limit the time entries in active services once you deactivate the specific item in your QBO Payroll account, Dixon. I'll provide the full information below.

The inactive item from the Product and Services section in your QBO account will automatically go to the Archived tab in QB Time. In this way, those services that you make inactive won't show every time your team enters the Time Entries section or Clock In.

Here's how to inactivate your item in QBO:

1. Go to Sales.
2. Pick Products & services.
3. Select the item you want to inactivate.
4. Click the dropdown icon below the Action column.
5. Choose the Make Inactive option.
   
   

If you're done with this, and your team can still see the inactive service item, I recommend performing some basic troubleshooting steps.

Let's start by accessing your QBO and QB Time accounts separately in private or incognito mode to avoid storing data cache files that cause import integration issues. 

• Google Chrome: press Ctrl + Shift + N
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift +N

Then, check if the item is inactive in QBO, and not showing in the Service Item section in QB Time. If this works, clear the cache of your regular browser to eliminate the accumulated data file. If the issue persists, you can use another supported browser or device.

To have an accurate time on your payroll and ensure that you're not deficient or surplus with the working hours of your team, you can visit this article: Approve, unapproved, and reject timesheets for QuickBooks Time.

For further clarification about entering time with service items or any related concerns, feel free to drop by again. We'll be delighted to have you. Take care, and we wish you more success.