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Hlaverty
August 21, 2021
Question

Payroll Error

Error exporting 2.00 hours, the user doesn't have any payroll items assigned. Use the Payroll Item Mapping Tool to assign payroll items to this user and then re-export the time.

 

How do I resolve this error?

12 replies

ZackE_Moderator
Moderator
August 23, 2021

Thanks for getting in touch with the Community, Hlaverty.

 

Before exporting payroll hours, each team member needs to have a type of pay assigned, otherwise this message will display. It can be fixed by utilizing your Payroll Item Mapping tool in QuickBooks Time. This allows you sync items such as regular time, overtime, double-time, paid time off, and sick time.

 

Here's how:

  1. Go to the QuickBooks menu, then Preferences.
  2. Choose Payroll Item Mapping tool.
  3. Specify a pay type for each team member.
  4. Close your window when you're finished.

 

If you need to enter a different type of pay, but don't see it in QuickBooks Time, go to QuickBooks Online and add it:

  1. From QuickBooks Online, go to the Payroll menu, then pick the employee.
  2. Click + Add additional pay types (like overtime, sick, and vacation pay).
  3. Specify the additional pay types you need and add the required information.
  4. Select Done.

 

Once you've added all of your necessary types, you can return to QuickBooks Time and rerun the Payroll Item Mapping tool.
 

You'll additionally be able to find many detailed resources about using QuickBooks in our help article archives
.

Please don't hesitate to send a reply if there's any questions. I'll be here to help. Have a lovely day!

ACC1511
September 23, 2021

I'm having the same problem and I followed the  instructions below of going to the "Payroll Item Mapping Tool", but that still did not correct the problem. Payroll items in QB Time match Payroll items in QB Desktop, but still will not sync and keeps giving the same message...."Employee is set to have activities transferred to paychecks. Activities for this employee must have a payroll item".  Any other suggestions or solutions?

ZackE_Moderator
Moderator
September 23, 2021

Welcome to the Community, ACC1511. I'd be more than happy to help you get your data sync working.

 

With the error you're receiving, you'll want to locate the appropriate employee in your Employee Center and perform some changes to their profile's settings.

 

Here's how:

  1. Access the Employee Center.
  2. Find the employee your error's about.
  3. Double-click their name and open the Payroll Info tab.
  4. Uncheck your Use time data to create paychecks option.
  5. Hit Save and Close.
  6. Re-open their profile and re-check your Use time data to create paychecks box.
  7. Click Save and Close.
  8. Attempt another sync.

 

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

 

Please let me know if this gets your sync working properly. I'll be looking forward to hearing back from you. Have a wonderful day!

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