User unable to login

Good afternoon, @Tigger64. I'm happy to help to make sure your employee can get back online and clocked in.

There could be a couple of things going on here, but the most common reason for employee login issues is that they did not update their account during a recent security update from Intuit. 

To resolve this, all you need to do is send them a new invitation to TSheets. You can do that by following these steps:

1. Go to My Team.
2. Look for your affected employee and click the three vertical dots and then Edit.
3. In the General section, you'll see the Status and the Resend Invite button.
4. You can click Resend Invite and then click Send. 

Doing this will prompt your employee to update their account information to access QuickBooks Time again. 

If, for some reason, this doesn't work or you don't see the Resend Invite button, please let me know, and we can work through some other possible causes. 

Looking forward to hearing from you!

Hey there, @Kingacp.

Thanks for following the thread and sharing your concerns. I appreciate the time you've taken to try some troubleshooting steps, like uninstalling and reinstalling the app. 

Since uninstalling and reinstalling the app isn't working for your employee, I recommend resending an invite to that employee. Once they've accepted it, have them sign in. Please ensure the employee's app is up to date. 

However, should your employee still face issues getting signed in, you'll need to contact our support team as mentioned by my colleague above. An agent can review your account securely and investigate this matter further. 

Let me know if you have additional questions or concerns. Take care!