Question

1099s wont go through?

8 replies
65 views

I am trying to process 1099s and it keeps getting stuck on the payment page!

QuickBooks Online

QuickBooks Team

Welcome to the QuickBooks Community, jfc5263. We understand how important it is to process your 1099s, especially during tax season. Rest assured, we’re here to assist you every step of the way.

Before we proceed, could you share the specific steps you followed before encountering this issue? Did you receive any error messages? This will help us better understand your situation and provide a more specific solution.

For now, let’s try some troubleshooting steps to resolve the issue. Sometimes, an overloaded browser can cause problems while working in QuickBooks Online (QBO), which might explain the error you’re experiencing. To check if the issue is browser-related, try refreshing your browser by clicking the refresh button.

You can also open your account in incognito mode to further test if the problem is browser-related. Here are the shortcuts for opening incognito mode:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P
Microsoft Edge: Ctrl + Shift + N

If the issue persists, try switching to another supported browser.

If you have more details about your issue, feel free to share them here. We’re happy to assist you whenever you need help.

J

jfc5263Author

I get to the the final page where there is the purchase and efile button and nothing happens when I click on it!

S

ShangY

QuickBooks Team

Hi there, @jfc5263. I appreciate you taking the time to follow the steps to process your 1099s.

Since the page is unresponsive, let’s try a couple of quick fixes to help clear out any temporary glitches.

Refresh your browser.
Log in and back in.

If it’s still not working, please reach out to our Live Support team to assist you immediately through a screen-sharing session.

Here's how:

On your screen, select (?) Help icon at the top.
Choose one of the following options to get help: For the Assistant tab: Type Talk to an expert. For the Search tab: Select Contact Us and follow the prompts.

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