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Tailwheel
July 7, 2022
Question

Accountant Center Enterprise 2022

Have a client file where I can open the Accountant Center with no problem. However, none of the tools work.

Anyone have any suggestions?

13 replies

Giovann_GModerator
Moderator
July 7, 2022

Hello, Tailwheel.

 

I know that all of the tools in the Accountant Center are useful to you when working on your client's file. I'm here to assist you in getting all of those tools back up and running.

 

Before we begin, please ensure that your QuickBooks Desktop for Accountant is up to date. This guarantees you have the most recent features and fixes. Then, let's run the Verify and Rebuild data to remove potential data issues on your client's file.

 

Here's how:

 

  1. Go to the File menu, then click Utilities.
  2. Choose Verify Data, then hit OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.

 

Rebuild data:

 

  1. Go to the File menu, then select Utilities.
  2. Click Rebuild Data, then press OK to close all windows.
  3. Choose OK to backup your company file.
  4. Once the rebuild's finished, hit OK.

 

Once done, restart your computer and try to use those tools again.

 

If you're experiencing the same issue, you can download and run our QuickBooks Tool Hub.  Check out this article for step-by-step instructions: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Please visit this link if you require assistance with other QuickBooks Desktop-related tasks. Help pages for QuickBooks Desktop. It contains QuickBooks general topics, video tutorials, and Community responses.

 

You can post again if you have further questions or concerns about the Accountant Center tools. I'd be delighted to answer them for you. Take care and have a wonderful day.

TailwheelAuthor
July 8, 2022

Appreciate the response.

 

1. Yes, QB Enterprise 2022 is up to date.

2. Accountant Center in my Enterprise 2021 works fine.

3. Ran Enterprise 2022 client data file through Verify Data. NO ISSUES.

4. Tried Accountant Center on same file after reboot. Same issue. It opens but NONE of the tools work.

5. Click on an item (such as "Make General JE"). Nothing. Does not respond at all.

 

Regarding Tool Hub. When run, does it look at ALL the versions of QB on my computer or can you isolate it to only Enterprise 2022? 

ShiellaGraceA
Level 9
July 8, 2022

Thanks for getting back to us, @Tailwheel.

 

Let me add some information about the accountant tools. As mentioned by my peer above, you can try our QuickBooks Tool Hub. This tool works perfectly on all QuickBooks Desktop versions including the Enterprise 2022. Let me guide you how.

 

  1. Close QuickBooks.
  2. Download QuickBooks Tool Hub. Then, save the file on your Desktop.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the onscreen steps to install and agree to the terms and conditions.
  5. When finished, double-click the icon on your Windows Desktop to open the tool hub.
  6. From the launchpad, click QuickBooks File Doctor.

It'll take around 2-3 minutes for the tool to complete. Once done, restart your computer.

 

More details are found in this article: Fix common problems and errors with QuickBooks Desktop Tool Hub.

 

I'll be right here in case you have other questions with QuickBooks tools. Take care.

 

amanda47
August 2, 2022

I too am not able to get any of the links in the Accountant Center to work.  After the last update, the accountant center opens, but nothing happens when I click to do anything within there. I have the problem with ALL company files--no matter who I open, it doesn't work.   It is painfully time consuming to not be able to use the center--especially having to go the "long way" to access any of my memorized reports.  I have checked for and added updates every day since this started, and the issue has not been fixed with any updates since. I've also tried the verify/rebuild data and using the Tool Hub...nothing works!  I did go through the proper channels to get a call back and spoke with someone about 2 weeks ago.  I was told then that it was a "known issue" and  multiple people were having the same problem, but there wasn't a known fix yet.   Has anyone found anything that works to fix this??

RCVQuickBooks Team
QuickBooks Team
August 3, 2022

This isn't the kind of impression that I'd like you to have and we know how much time it can take when something isn’t working the way you need it. This is why we make great efforts to deliver customer satisfaction at all times and to fix an issue as soon as possible, amanda47.

 

I've checked here on our end and the investigation for Accountant Center Links not working in QuickBooks Desktop Accountant was already closed. We can use the Rebuild Data utility again to fix it. For other troubleshooting solutions for possible data damage, follow the steps and details in this article: Resolve data damage on your company file.

 

If the same happens, I suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how to reach them:

 

  1. ​Sign in to your QuickBooks Desktop company.​
  2. Select QuickBooks Help.
  3. Click Contact Us.
  4. Give a brief description of your issue, then select Start a message.

 

In case you need help with other QuickBooks Desktop-related tasks, feel free to browse this link to go to the page. It has our general QuickBooks topics, video tutorials, and Community answers: View all help for QuickBooks Desktop.

 

This is the best way we can do to resolve your issue as soon as possible. Should you need any other help with QuickBooks, please don't hesitate to comment below. I'm here to assist you anytime. 

Lisa galvin
February 1, 2023

Same issue for me in Desktop 2021 and 2022 - all company files -  this is really bad - when will this be fixed and when will Intuit resolve these bugs before a release?  If I wanted to be an IT person and be constantly fixing bugs in a program then that is what I would be.  I can't serve my clients because of this issue.  Totally unacceptable again - I feel like we are being held hostage by Intuit since the use of this software is so broad.  

 

Is there a real fix?  I have all updates and have done the rebuilds - nothing works.

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