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jroneill
October 21, 2022
Question

Chart of account balances are wrong

  • October 21, 2022
  • 7 replies
  • 106 views

Hi all! 

 

My "chart of accounts" balances are wrong. This is for my raw material current asset and finished good current asset accounts.  My balance sheet report has the correct amount. When I do a quick report or bring up the register, it has the correct balance. How can I fix this? 

    7 replies

    Adrian_A
    Adrian_A
    Level 8
    October 21, 2022

    Hello there, jroneill. 

     

    Let's double-check some data to isolate why the chart of account pulls up an incorrect balance. 

     

    When the Chart of Accounts page shows an incorrect balance, we can check for any duplicate or missing transactions. That said, you can use your Statement of Account (SOA) to know what transactions should be entered. The SOA is the basis of all your transactions.

     

    If there are duplicates, you can check this reference on how to delete or enter them: Delete duplicate transactions.

     

     I've also added this article as your guide on how to reconcile accounts: Reconcile accounts in QuickBooks Desktop.

     

    Keep me posted whenever you have concerns with recording transactions.

    jroneillAuthor
    October 21, 2022

    Both of the links you provided want me to do stuff in the banking section. Something is not adding up in my "chart of account" pop up screen and my balance sheets. I believe my balance sheet reports are correct, but the view in the "chart of account" screen isn't. 

      LeizylMQuickBooks Team
      QuickBooks Team
      October 21, 2022

      Hi there, jroneill.

       

      I've come to share some troubleshooting steps to ensure all your transactions are added to the chart of accounts in QuickBooks Online (QBO). 

       

      Let's perform some basic troubleshooting steps to make sure the issue isn’t browser-related. It’s possible that local internet cache files are the reason for this unexpected behavior. 

       

      Let's access your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

       

      • Chrome: Ctrl+Shift+N
      • Firefox: Ctrl+Shift+P
      • Safari: Command+Shift+N

       

      If the transactions appear,  I recommend clearing your browser's cache so you can access QuickBooks with a clean slate. You can also use a different supported browser.

       

      In addition, here are a few extra articles that can help you along the way in managing your transactions:

       

       

      Keep me posted if there's anything else you need or concerns about managing your transactions in QBO. I'm always ready to help. Take care, and I wish you continued success.

      BigRedConsulting
      BigRedConsulting
      Level 15
      October 25, 2022

      Is the ending register balance the same as the chart of accounts balance? That's what's expected. 

       

      Also, an accrual balance sheet dated on or after the last transaction seen in the account register should have the same balance

       

       

      Susankw
      June 6, 2023

      I have the same problem. I have Quickbook desktop and my Chart of Accounts balance in my bank account is wrong. I have reconcilled my account and the balance sheet is correct but the chart of accounts listing is wrong. No duplicates entries. 

      Did you ever get this corrected?

       

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