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New Member
October 24, 2026
Question

credit card beginning balance Recon errors

I deleted 4 transactions which were posted in error and my beginning balance is off now.

1 reply

October 25, 2026

Deleting those four transactions changes a reconciliation period that was already locked. To fix it, find the four deleted transactions in your Audit Log, add them back just as they were, and set their status to Reconciled (R) in your register.
 

Before starting, go to your reconciliation page and click "We can help you fix it" in the beginning balance alert. This shows you the exact dollar amount that's off, so you know exactly what you're looking for before you dig into the Audit Log.
 

  1. Once done, open the Audit Log under your Gear icon to check the dates and amounts of the four deleted items.
  2. After copying those details, recreate them exactly as they were listed in the log.
  3. From there, go to your Chart of Accounts and click View register next to your credit card.
  4. Once you find the four transactions, click the checkmark column until it shows an R, then Save.



Let me know how it goes. We’re always here to help.