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August 4, 2023
Question

Customer Support Help

  • August 4, 2023
  • 1 reply
  • 2 views
When I call the 1-800 number it redirects me to the Canadian Quickbooks support team. When I speak with an agent they give me a different 1-800 number. When I call that number tells me to contact support through their chat feature. When I use the chat feature (either chatbot are being used or they have no ability to go off script) they say they can't help and to call the 1-800 number. No matter how many times I explain this to either the live agent in Canada or the chat I'm told the same things. Try to set up a callback and never receive said call back put in five different requests throughout the day. I'm in a never-ending loop due to this company's need to save money and strip all customer service features. I've already canceled my one company's subscription and I'll be doing the same for my other companies. Let this be a warning to anyone thinking about getting Quickbooks. The program works fine but there is zero customer support. I already know that one of your experts will tell me to press Help and click the chat feature to request a callback which again doesn't work.

1 reply

QuickBooks Team
August 4, 2023

Hello there, James.

 

We value your time and the effort you've put into this. Know that we see the urgency and importance of this matter and that this isn't the experience we'd want you to have when using QuickBooks Online (QBO). To route you to our U.S.-based support team, you can use the contact number that's in this article: QuickBooks Online Support.

 

Another workaround is to contact our Customer Care Team through a test drive account. Doing this ensures that you're routed to a U.S.-based Support Team. Feel free to access the test drive account through this link: https://qbo.intuit.com/redir/testdrive

 

Moreover, we've got these articles to help you manage your company's information, and ensure your numbers stay accurate inside the program:

 

 

James, we'll be here to provide further assistance if needed. The Community space is open 24/7, and we'll get back to you as soon as possible. Take care, and have a good one!