How do I add billable hours on the mobile app

You got me here to help you add billable hours in QuickBooks Online, tgirard22. 

The Billable feature is only available in QuickBooks Online Plus and Advanced version. Also, adding billable hours through the mobile app is not an option. However, you can add billable hours using a web browser as a workaround.

Here's how:

1. Click the (+)New button.
2. Select Invoice.
3. Select the customer.
4. Under Add to Invoice, select the Billable expense, then click Add.
5. Click Save and close. 

If you're referring to adding billable time, you can follow these steps:

1. Click on Sales from the left navigation menu.
2. Go to the Invoices tab.
3. Choose the invoice you'd like to add the billable time on to.
4. On the right-hand side, you'll see an arrow, click on this to expand the list of open timesheets, billable expenses, or estimates.
5. Click Add on the timesheet you want to add to the invoice.
6. Click Save and Close.

To learn more about billable expenses and time, check out these articles. It provides detailed instructions and guides on how:

• Enter billable expense.
• Enter billable time in QBO.

If you have any other queries, please post again to this thread. Take care and have a good one!

The suggested workaround of accessing QuickBooks Online through a web browser on a mobile device is unfortunately not a practical or reliable solution.

Accessing QuickBooks Online through mobile browsers such as Chrome and Safari remains problematic, even when switching between the “Request Mobile Site” and “Request Desktop Site” options. The interface presents significant functionality and navigation issues, making it unnecessarily difficult to use effectively.

This is particularly frustrating given that entering billable time and expenses while away from a computer should be a basic and essential function of any modern cloud accounting platform.

If QuickBooks does not support this functionality through its mobile app, users should at least be able to access and use the full functionality of the platform through a mobile web browser.

The fact that neither option provides a practical solution suggests there are fundamental gaps in functionality or usability defects that require attention.

These issues should not simply be dismissed as feature requests or product limitations. They represent basic usability requirements that directly affect productivity and the ability to manage client billing efficiently.

Given how long users have been raising these concerns, Intuit should provide a clear response confirming whether these issues have been formally escalated to the product development team, what action is being taken to address them, and whether there is an anticipated timeframe for resolution.

Simply directing users to submit further feature requests is not an adequate response to longstanding functionality and usability issues, particularly where the suggested workaround is itself unreliable or impractical.

These are fundamental expectations of a modern accounting platform, and users should reasonably expect them to be addressed rather than continually having to find ways to work around them.