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J
jcatugal99
November 27, 2023
Question

Missing Bank Transactions

  • November 27, 2023
  • 1 reply
  • 4 views

I went into our checking account through the Chart of Accounts, see register and half of November is no longer showing. However if I go through transactions, categorized they all show.  Is anyone else having this issue or know why it is happening -- I have everything set to ALL.


Thanks!

1 reply

I
IrizA
Level 2
November 27, 2023

I know a possible reason why your November transactions are missing, jcatugal99. Let me elaborate on it in detail.

 

It's possible that the transactions were categorized in the wrong bank account. To get past this, make sure to review the entries and have them categorized in the correct account. 

 

Kindly follow these steps: 

 

Step 1: Review your account history 


You can follow these steps if you're looking for an older transaction. 
 

  1. Go to the Chart of Accounts located at the left navigation panel. You can also locate it in the Gear icon.
  2. Select a bank account and click View Register. 
  3. Find the transaction and press it to get more details. By doing this, you can see the complete history of the transaction.

 

Step 2: Look for the missing transaction and move it to the right account. 

 

You can check the Uncategorized Income or Uncategorized Expense account to see if your missing transaction was there. This will happen if you don't categorize your transactions into specific accounts. 

 

  1. Go to the Gear icon at the top right corner, and then select Chart of Accounts. 
  2. Find the Uncategorized Income or Uncategorized Expense account. 
  3. Click Run Report. 
  4. Look for the missing transaction on the report. 
  5. If you're able to find it there, you can move your transaction and put it in the right account.

 

You can also visit this article to learn how to reconcile your accounts so they always match your bank and credit card statements: Reconcile an account in QuickBooks Online. 

 

If you have further questions about finding your missing transaction in QuickBooks Online, please reply to my post and enter your concern there. I'm here to help. 

J
jcatugal99Author
November 27, 2023

Yes I am positive it is in the correct account because I also went to Bank Transactions/Categorized an they are all showing there.  They are NOT showing when I go to chart of accounts, choose the account and click view register.  This is happening in 3 of the 4 companies I use QBO for.  They all happen to be on the Quickbooks Plus plan.

J
Jelayca VQuickBooks Team
QuickBooks Team
November 27, 2023

Hello there, @jcatugal99. I'm here to guide you on how to view your transactions in your chart of accounts. 

 

Firstly, please check if you have applied any filters in your bank register. If you have, clear the filter to resolve the issue. 

 

To check filters, go to the register for your bank account and ensure that the filters are not excluding the transactions you're looking for. Adjust the filters as necessary and click Apply to see if the missing transactions appear. 

 

Clearing the filters in your bank register can help ensure that you see all transactions, not just the ones that have been categorized. If you have used filters in the past, they might still be retained even after updating your bank account. Clearing the filters can help you see all transactions, including the ones that have been marked as personal or duplicates. 

 

If you want to remove the filter from the bank register, follow these steps:

 

  1.  Go to Transactions and select the Chart of accounts.
  2. Select a bank account and click View Register. 
  3. Select Clear filter. 

Please refer to the image below: 

You can visit this article to learn more about how to find transactions in your account registers so you can review or edit them: Find, review, and edit transactions in account registers in QuickBooks Online

 

In addition, if you want to learn more about categorizing and matching bank transactions in QuickBooks Online (QBO), you can visit these articles:
 

 

If you have any further questions regarding bank transactions in QBO, don't hesitate to reach out to us. The Community is always here for you. 

 

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