missing reconciliation reports

Thanks for letting us know that you already followed the troubleshooting steps to locate the missing reconciliation report, diane152.

The report will no longer appear if an accountant user has used the Undo Reconcile tool. This function completely erases the record of the reconciliation from your books. You can read more details about this here: How to view details for missing reconciliation reports or reconciled transactions in QuickBooks Online.

You can also run the Audit log report to verify if that's what happened. Here's how:

1. Go to the Gear or Settings icon, then select Audit log.
2. Click the drop-down list for Events and click Reconciliations.
3. Look for any activities that show any changes to the reconciliations.
4. Click View.

The Audit Log displays a history of all changes made to your reconciliation reports, including who made each change.

If you're the only one who has access to your account, I'd recommend reaching out to our live support teams. They can take a closer look at your account to check why you're unable to see the reconciliation report.

Here's an article on how to reach out to them: Get help with QuickBooks products and services.

The Community is always here if you need anything else.