Quickbooks has stoped respomding

Follow this if QuickBooks Outlook Is Not Responding!

Hi there, @ortizelectric. I'm here to provide you with information on why your QuickBooks Desktop Pro 2016 may have stopped responding or frozen, as well as steps to restore your file.

It looks like you're experiencing file size issues with QuickBooks Desktop Pro 2016, I recommend using the Condensed Data Utility tool. This tool will help reduce the overall size of your file while preserving all your data and details. By condensing the data, you can also minimize the risk of data damage.

Data File Optimization is accessed just like the traditional condensed file feature. Before doing the process, please note that this option is not reversible.

Here's how:

1. Go to File select Utilities and then select Condense Data.
2. Select the first option as shown below. Note that the system will advise you of the approximate reduction in your file.
   
    

   

3. Select Next and the notice Working on your file now will appear. When complete, a window opens advising you of the total reduction in your file size as well as the location of the backup before the file optimization.
   
   

For detailed information about the process, open this article: Use the Condense Data utility. It also contains information about the data that will not be removed and the reports that you can pull up.

If the issue continues to persist, the problem may lie with the file itself. This could be because you are using QBDT PRO 2016, which has already been discontinued. Discontinued versions won't receive the latest critical security patches and updates. In case, you want to upgrade your QBDT to a newer version, you may open these links:

• Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.
• Upgrade your company files after you switch to a new version of QuickBooks Desktop

Alternatively, I'd also suggest contacting our Customer Support Team. They can provide and offer you the best options so you can access your company files. Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
4. Choose a way to connect (Chat or Callback).

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.

I'll also add this link that will help you restore your company file in QuickBooks Desktop: Restore your file.

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day and keep safe.