Sales & Customers

No text available

No text available

Customer receives Error and is unable to pay invoice...in full or in part.  

On another software that I use, I absorb 2.90% of the amount when clients choose to pay with credit card

No text available

Our drop down menu for tax is suddenly blank when creating new customers or invoicing.  And QB is putting in the billing information in the Ship To field, even though we've un-checked the box for Same as billing address.  Our IT has suggested logging out and opening QBO in a different browser - we usually use chrome - so we've are using MS Edge, but still encountering the same issue.

No text available

No text available

We are moving all of our previously created invoices, estimates and expenses, etc, to Projects.

No text available

No text available

No text available

I need to provide statements in French to our Quebec customers but have not been successful in modifying the statement template so all the terms are in french.  Not sure what we are doing wrong.  Can you please help.

I can't figure out how to log employee time/costs against a project.We are a general contractor, and have just started using Time, but I am trying to get an accurate picture of the costs associated with our projects.Since the employee time is not "directly" billable to the client, but is included in the overall price of the job, I don't want to see "create invoice" against every hour my employees work on a specific project.But, I want an accurate reflection of the materials and labour costs associated with a job.  Right now, I can't seem to figure out how to log the time so it reflects against a project.Can anyone help????

No text available

No text available

Invoice emails are showing "Review and pay" on invoice when it should be saying "Print and save" I do not have Online payments setup, why are my customers being asked to review and pay, when it should be saying print and save? I *do not* want to send plain text emails, please don't suggest switching to this Thanks!

Client cancelled invoice and we created a new one but they have now paid the cancelled invoice. I need to show "received payment" in system for that specific invoice number.

Transactions are not matching

No text available

I want to get rid of the "Estimates" short cut and have my "invoices" short cut back.  I don't see an option for this in settings or anywhere.

No text available

No text available

No text available

When I try to manually enter the proper sequential invoice the very next  invoice I open reverts back to an older number still containing "-REV" in the box.  This is not desktop version, I am using QB online