No word from tax resolution

I’ve been trying for a month to find out when QB will be refunding us for 3 weeks worth of taxes they shouldn’t have taken out back in June.

I called on June 30 and was told that, yes, it was QBs error, and that the money and all fees incurred would be taken care of by QB. First it was going to happen in 3-5 business days, then 7-10 business days, then it would happen on July 22. A fourth call made and I was told they couldn’t get a hold of me (whatever that means).

I NEED someone to contact me and tell me exactly what’s going on and when this will be resolved. This is ridiculous.