Solved

Cannot connect PayPal

Forum|Forum|2 years ago
March 7, 2024
7 replies
3 views

Quickbooks has asked me to reconnect PayPal but after logging in and initially saying "you're all ready" I'm then told "We're sorry, we couldn't confirm it's you"

I am able to log into PayPal normally away from Quickbooks, but I'm not being allowed to reconnect this account. Any help please? I've tried disconnecting PayPal completely from Quickbooks, but when I go to add it again, I'm given the same message.

QuickBooks Online

Best answer by norwichdesigner

I've managed to fix it - I used Chrome instead of Safari.

G

GeorgiaC

Level 13

Hello norwichdesigner, thanks for reaching out to the Community

We don't have any reported issues with the PayPal connection in QuickBooks at the moment.

If you are seeing the message on PayPal's site after being re-directed from QuickBooks (during the re-connection process), please contact PayPal directly. It may be that the security settings on your account need updating or verifying before proceeding with third-party connections.

If you need any help following this, please reach back out to us below.

N

norwichdesignerAuthor

I have been in touch with PayPal and they are telling me "the block is not being directly applied by PayPal and the issue appears to be on the QuickBooks side"

W

WU_Sandra

I have the same problem.

I followed the advise and I switched from Bing to Chrome, Unfortunately this does not fix the problem. I still get the same error message. I am in Germany and connecting PayPal Germany.

Please, somebody at QBO help!

M

MelroseV

Level 1

Thank you for joining this thread, WU_Sadra.

When connecting PayPal with QuickBooks Online, make sure that no other user has already connected it. Verify that you have primary or company admin privileges in QuickBooks Online (as only admins or accountants can link the app), and ensure that the PayPal credentials belong to a PayPal admin user, not just an authorized user.

If the issue persists, I recommend contacting our customer support team . They have the tools to review your account and identify the root cause of this issue.

Please let me know if you require any further assistance regarding your PayPal in QuickBooks Online. I'm always here to help.

K

Kaye10

I’m having the same problem.
Tried different browsers but still no luck.
I have a lot of transactions through PayPal so don’t want to upload manually.
Please look into it.

A

Archie_B

Level 6

Hello everyone.

I can only imagine how difficult it must be to encounter connectivity issues, as they can disrupt your workflow, particularly when downloading transactions from PayPal to QuickBooks Online.

After reviewing our system, I discovered and confirmed that we have an ongoing issue with PayPal connectivity to QuickBooks Online. Rest assured, our engineers are currently looking for the root cause to develop a permanent solution.

With that, I recommend contacting our Support Team using the steps provided by my colleague @SarahannC above. This is to ensure that you are added to the list of affected users and receive important updates on this issue.

I also understand that some of you prefer not to manually import transactions from PayPal to QuickBooks, but it is currently the only alternative way we can think of to upload your transactions while our engineers work on this issue.

If you have other concerns or follow-up questions about banking, just leave them in the comment section below. I'll be here to assist. Keep safe!

K

Kaye10

The chat is extremely unhelpful and keeps saying it’s a PayPal issue.
Uploading a cvs file isn’t working for me either for some reason.
Is there an end in sight yet?

If not I fear I’ll have to move to another service.

W

WU_Sandra

Thank you Rachael39!

I logged into PayPal from my browser and then, after 5 unsuccessful attempts, all of a sudden, I was connected. My only guess, why the 6th attempt worked: I verified on the QB side IMMEDIATELY after I had verified in the other browser tab directly logging into PayPal.

I am glad the ordeal is over, but still do not appreciate Quickbook's handling of this.

F

Fieldipops

@WU_Sandra It's just worked for me too after repeating the same process around 25 times. I didn't change anything that I did, Quickbooks just decided to work. Thank goodness this debacle is over

M

michellew01

I'm having trouble with my PayPal and quickbook connection?

It’s keeps asking me to reconfirm my account for connection

I go through the process it confirms PayPal and quickbooks connection?
It’s keeps asking me to reconfirm my account for connection
I go through the process it confirms connection and then suddenly
it then says w

We're sorry, we couldn't confirm it's you.

There is nothing wrong with my paypal account, i've receiving payments and can log in with no issues

I’ve tried chrome, edge and Firefox and all have the same error
Any idea what I can do ? There seems to have been issues with quickbooks and PayPal for me for weeks now with an error message but was working still but now it is not updating any transactions

S

Sherrie_F

QuickBooks Team

I can imagine how challenging that must have been, Michelle.

Let me chime into this thread and make it up to you by explaining why you've experienced this kind of error while having transactions from PayPal to QuickBooks Online (QBO).

Upon checking here, I've found an ongoing investigation about PayPal attempting to connect to QBO (INV-102319). Rest assured, our product engineers are currently looking for the root cause to develop a permanent solution.

If you haven't, I'd suggest contacting our QuickBooks support team to add you to the list of affected users and be informed promptly once the issue is resolved.

Lastly, I've added an article you can browse for you to be able to make sure your downloaded transactions end up in the right accounts: Set up bank rules to categorise online banking transactions in QBO.

If you still have any other queries or bank-related concerns, let me know by dropping a reply below. I'm just around to lend a hand. Take care always.

M

michellew01

thank you for your quick response, I'll contact quickbooks support as suggested,

doesn't sound too promising though if it's been an ongoing issue that has not been fixed and I find the connection (when it works) saves me a lot of time.

J

Jack115

I'm having the same issue. I can't connect reconnect to paypal. "We're sorry, we couldn't confirm it's you".

Please don't respond by saying to use the chat or callback feature because it doesn't work. I have tried in multiple browers and incognito and it just gives me an infinite spinning wheel. I don't want to manually import data because last time it messed up my whole books and I had to go through and manually check all my records for that tax year.

Please fix this issue and fix your chat support system.

J

Jack115

Update: Now when I click reconnect nothing happens. It doesn't even open the paypal window. Quickbooks dev team have really dropped the ball on this one. I'm going to need to start looking for alternative solutions at this rate.

G

GeorgiaC

Level 13

Hi Jack115, thanks for letting us know that you're also experiencing this issue.

Our banking team are working to understand the cause and we've added you to our investigation as an impacted user. If you urgently need to update your account in the meantime, you can manually upload transactions into QuickBooks Self-Employed. Thank you for your patience while we work to fix.

J

Jack115

Thanks for not reading what I wrote. I'll wait until quickbooks dev team figure it out. However I'm not holding my breath as it's been over a week. I'll start looking in to alternative solutions, because this is unacceptable. I hope people will be getting refunds as the product is currently not functioning as intended.

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