Hi there,
Thanks for reaching out in the Intuit Community! QuickBooks is a flexible program that helps you to manage your accounting with ease. I'll be glad to share more information on ROEs so you're on the right track with your work.
Here are a few things you can check to resolve the error you're receiving:
1. Ensure that the pay periods are correctly entered and match the employee's pay schedule. Sometimes, discrepancies in pay periods can cause issues with insurable earnings calculations.
2. Verify if there are any deductions or adjustments that might be affecting the total insurable earnings. Make sure all payroll items are correctly categorized.
3. Double-check for any data entry errors in the payroll system. Even small mistakes can cause significant issues with generating ROEs.
4. Confirm that the total hours worked align with the earnings reported. Ensure that all hours are correctly recorded and paid.
If the issue persists, I encourage you to contact our support team outside of the Community so we can assist you further with this. Here are our contact details:
You can reach out to our support team by dialing 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
I'll be one message away in case you need further assistance.
