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Electrogas
New Member
December 5, 2023
Question

Having to get a text code every time I login

  • December 5, 2023
  • 1 reply
  • 36 views

Note that I have two factor authentication turned off.

 

Since sometime yesterday, I'm having to get a code texted to my phone every single time I login during the day.

 

Since I am not working in QB continuously all day long, I wind up having to log back in at least every 30 to 60 minutes because of the short time out on the website. So now I'm having to mess around with TFA over and over all day! This is incredibly annoying; how do I make it stop?

    1 reply

    T
    Trish_TQuickBooks Team
    QuickBooks Team
    December 5, 2023

    Hi Electrogas,

     

    Thanks for reaching out to Community.  I can understand the impact that multi-factor authentication is having on your day. However, Intuit is dedicated to guarding your data with multi-factor authentication and anti-fraud technology.  It's intended to confirm a user listed on the account, is signing in using their login ID and password.  Click here to learn more about Intuit Security practices.

     

    Multi-factor authentication allows us to  send you a one-time confirmation code through your email or mobile device, to protect against password theft.  This feature cannot be turned off.

     

    Feel free to reach out again, with other questions.  We would be glad to help!

     

    E
    ElectrogasAuthor
    New Member
    December 5, 2023

    Then turn up, or give me the ability to turn up, the automatic logout functionality to a few hours. This current implentation is insane - I'm even having to login several times to post this response and get a confirmation code each time.

    H
    Henock KQuickBooks Team
    QuickBooks Team
    December 6, 2023

    That would be helpful. However, there's no dropdown.


    Hi Electrogas,

    Thanks for responding. This type of issue can be caused by browser cache and cookies as they can prevent the system from functioning effectively. I'd encourage your customer to refer to the following steps to complete some browser troubleshooting.
     

    If the steps provided above don't work, I recommend that you contact our customer support team. They'll be able to take a closer look at your account. Here are some options available to reach out to our team.

     

    • Phone: Call us at 1-855-253-1536
    • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
    • Visit this article for the support hours: Get help with QuickBooks products and services.
       

    Let me know if you have questions, I'll be happy to help.

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