Showing results for 
Search instead for 
Did you mean: 
Level 2

Temporarily deactvating standard payroll


I use standard payroll for one of my clients. Due to the current COVID situation, he has temporarily shut down his business and terminated most of his staff. He does not want a salary to be paid until the situation improves. If I temporarily turn off his payroll option will I lose the information for the existing and terminated staff when T4s are issued in 2021? Thanks

2 Comments 2
QuickBooks Team

Temporarily deactvating standard payroll

Hi there,


Thank for reaching out to the Community. I know how times like these can be challenging for businesses and I'll be happy to give you a hand. 


If you suspend the payroll, the information will still remain in the program as long as your normal subscription is still active. So when the time comes to file T4s, you can always proceed with reactivating the payroll. The major caveat for suspending payroll is that you won't be able to run it. Before deciding on suspending the payroll, I encourage you to check out some helpful resources below:

If you need more information, please contact us by clicking the blue link. Otherwise if you decide to cancel the payroll, here are articles which show you how:


In case you have other questions, feel free to contact our support team using this link here.


Level 2

Temporarily deactvating standard payroll

Thanks very much, James for your quick response and all the information provided which is very much appreciated. I will go through it and get back if I need further assistance.


Take care


Need to get in touch?

Contact us