I haven't seen any open investigations concerning the Standard Chartered Business banking, SebastienBruggeman.
We have a few steps that you can try to fix it. Yours might be caused by a connectivity issue.
Let's start with updating the bank account manually. This updates or refreshed the connection between your bank and QuickBooks Online. Here's how:
If it's still not connecting, log in to your bank's website and check for any messages or alerts. It blocks the transactions to be downloaded.
If you've encountered an error, though, please refer to this article, and go directly to Step 3. You can follow the links to resolve specific banking errors.
Once they're added to the program, you can already categorise and match the bank transactions.
Get in touch with us if you have additional questions. We're around to help you out.
Dear Kristine Mae, your support team has confirmed a couple of weeks ago there is a backend issue and that your engineers are in contact with Standard Chartered Bank. You can check the chat interactions with my account.
The error is 102 regardless of the time of day. It's not an issue of login. Manual import works but that's exactly the thing I would like to avoid.
We're unable to check your account here in the Community, SebastienBruggeman.
To make sure you're up to date with your bank transactions, you'll want to manually import them for now.
Download the data from your bank then map the transactions in the following supported formats or file types:
Once the bank file is ready, start importing the file to your QuickBooks Online company. Follow these steps:
For the information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online.
Let me know if you have any other questions. I'll be more than happy to help.
I can see that this is already affecting your routines, dyanawu.
For now, please consider uploading your transactions, as suggested by MaryLurleenM. Then, please contact our Support, and let them know that you're having this issue, too.
Let me know if have other questions in mind.
Hey @JessT - thanks, I've sent an email too. I've already uploaded my transactions, but it's really frustrating - my work in Quickbooks usually takes me an hour within the first few days of the month maximum as it's part of some volunteering I do, and now it's past half the month and still doesn't seem to work :(
Your feedback means a lot to us, SebastienBruggeman.
There is no reported issue here on our end. Customers who encountered the same error is offered to manually import transactions for now.
If ever we bump in to this error, I'll be sure to let you know. I'll get back to you on this thread and provide an update.
Let me know if you have other things you want to share.
@MaryLurleenM what exactly about @SebastienBruggeman's original comment saying that QuickBooks engineers had already confirmed there was an issue isn't clear? Why are you still saying there's no incident? And we don't need _you_ to run into the issue - we need you to fix the issue _we're running into_.
Thanks for getting back to us, SebastienBruggeman and dyanawu.
To get your concern escalated to our higher tier, I'd recommend contacting our Technical Support Team just like JessT suggested on the earlier response. They'll be the one to create a ticket for escalation and further assist you.
We appreciate your patience as we get this working.
@JamesDuanT hey, here's the case number I opened via email 19 hours ago: [removed].
All I've gotten from there is advice to retry. And in incognito.
Nah, it's still not working. It hasn't worked since the first time I tried in July. It's not behaving the same as it used to either. Please don't make me repeat information that I inclueded in the email chain - in the same way I'd have liked if the CS rep in email didn't ask me questions answered in this thread that I linked to and that should be, minimally, visible on the internet.
I'll share some information about bank error 103. It usually means the user ID or password is incorrect for the bank account you’re trying to connect. You'll want to edit your bank sign-in info in QuickBooks to fix this. Please be aware of the One-Time-Password as they're sometimes required.
Here's how to do it in QBO:
Check out this guide for details: Fix bank error 103.
If you're still getting the same results, please contact our Customer Care Support so we can further investigate. You can use this link to reach out.
Additionally, you can visit our page in case you need help with other QBO tasks. Just browse for specific topics and look for responses that fit your concern.
Thanks for coming by, feel welcome to message me here if you still have questions or concerns with your bank account. I'm always here to help. Take care and have a good one.