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Visit this post for a list of recent banking issues in QuickBooks Online.
Michael Sheff
Level 1

bank not connecting (error 570)

Has anyone managed to connect their bank with the error - 

Looks like you’re locked out of the Aqua Mastercard (UK) site.

Try signing in on your bank’s site to unlock your account. Then return here and try connecting again. (570)

 

According to the bank provider, I have never been locked out of my account. I contacted quickbooks team who gave me multiple solutions which took hours with different browsers, clear cache, incognito mode, etc... but none worked and was told I would be contacted by another team and it was their top priority to solve the case...shortly followed by an email saying your case has been closed with no communication in between and a complaints reference number? I clearly wasn't getting anywhere and with limited time, I fortunately managed to join Xero which connected everything perfectly and got my vat return out on time. I use quickbooks self employed for my receipt logs and self assessment. I have thousands on receipts logged so switching isn't an option for this case so I need it sorted asap

 

 

 

Solved
Best answer August 10, 2023

Accepted Solutions
emmam6
Moderator

bank not connecting (error 570)

Hello Community Users, we just wanted to pop in and update this thread. The issue with Aqua bank connections showing a ''looks like you're locked out'' error message was raised to our senior engineers and was resolved in May 2023.

If any viewers of this thread are now experiencing a similar problem, please reply here and we'll be happy to investigate this straight away.

View solution in original post

8 REPLIES 8
Ashleigh1
QuickBooks Team

bank not connecting (error 570)

Hello Michael, thanks for posting on the Community page,  can you please add the bank as a new connection instead and just toggle off your old connection this should then resolve your issue your currently having.

Michael Sheff
Level 1

bank not connecting (error 570)

I have also tried this. I was asked to delete the old connection and connect as a new connection which deleted 5 months of previous transactions and receipts

owenrcwmaber
Level 1

bank not connecting (error 570)

I've been having this exact problem with my Aqua connection too, it's been going on for months. Tried in Firefox and Chrome, both on desktop (Windows) and mobile (Android), tried connecting via the Quickbooks and Aqua apps on my phone, exact same error as the original post every time.

 

Screenshot_20230411-213709_Self-Employed.jpg

I am not and have never been locked out of my Aqua account, and to all appearances the connection setup all goes through smoothly on Aqua's side, it's only when I get back to Quickbooks that it shows an error.

SirielJeaB
QuickBooks Team

bank not connecting (error 570)

Greetings from the Community, Owen. We are grateful that you have submitted your first post to the Community thread. I would be happy to direct you to the appropriate team. 

 

I understand how essential it is to perform banking activities without any challenges. Please know that this isn't the kind of experience we want you to have. We've received reports about banking error 570. Rest assured that our engineers are working diligently to fix this.

 

I recommend contacting our Live Support Team to be added to the list of affected users. Here's how:

 

To contact support:

 

  1. Select the Help (?) icon.
  2. Click Contact Us.
  3. Type in talk to a human., then hit Continue.
  4. Select which way you want to connect with us: Have us call you or Chat with us.

 

The following article will help you in managing your bank transactions in QuickBooks Self-Employed: Categorise transactions in QuickBooks Self-Employed.

 

The Community is always available to help you with any QuickBooks-related concerns. We're always looking forward to assisting you. Keep yourself safe!

emmam6
Moderator

bank not connecting (error 570)

Hello Community Users, we just wanted to pop in and update this thread. The issue with Aqua bank connections showing a ''looks like you're locked out'' error message was raised to our senior engineers and was resolved in May 2023.

If any viewers of this thread are now experiencing a similar problem, please reply here and we'll be happy to investigate this straight away.

Ali77
Level 1

bank not connecting (error 570)

Hi just seen this thread. We have had this issue for nearly two months now. Was told by QB to delete bank and reconnect. Bank now back online but 2 years of data was missing. Was then told by QB to import missing bank transactions  by CSV file from the bank. We have done this and now all transactions are there but we have no receipts or notes. This information must be on the QB data base but how do we retrieve  ??? This is a big problem for us as our tax year runs from Oct to Oct so information is missing from Oct 2021. Please can you help.

Ali77
Level 1

bank not connecting (error 570)

....perhaps should mention we bank with Santander and this started in July.

FateCandylaneT
QuickBooks Team

bank not connecting (error 570)

We appreciate you letting us know about the experience you've encountered, Ali77. I'm here to share insights and help you resolve banking transactions in your account.

 

As QuickBooks is dependent on the data imported from your bank through CSV files, this only records the information entered from the file to the QuickBooks program. It is best to reach out to your financial institution to allow attachments, such as receipts, to be imported into your self-employed account. This way, you'll have details attached to your entries once imported into the program. Also, please know that disconnecting your bank from your QuickBooks Self-Employed (QBSE) account will remove all the categorised transactions. With this, you'll need to acquire other CSV file with older transactions needed for your filings and manually import these entries again to QBSE.

 

Moreover, I've included this guide to help you organise your income and expenses transactions: Categorise transactions in QuickBooks Self-Employed.

 

We'll always be here, willing to back you up if you have additional questions when managing bank transactions in your account. Please don't hesitate to leave them in the comments below. Keep safe!

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