cannot connect to HSBC

Hello julian19, thanks for joining the Community

We'd be happy to help get your bank connection up and running in QuickBooks.

Are you connecting to HSBC Business or Personal, and is the account type a standard current account or other type?

Do you receive any specific error code or message during the connection process? 

when logging in using the hsbc app I get the following code QB-TEC-2238. Whe logging in on desktop there is no code a all

Hi Julian,

I understand the challenges you're experiencing with connecting to HSBC and the difficulties you've encountered while trying to resolve error QB-TEC-2238 on your HSBC app. While I don't have specific information about others experiencing the same problem, I can offer suggestions that might help.

Generally, if you're not experiencing any problems within QuickBooks, it indicates your connection to your HSBC account is functioning properly.

• You can try signing in to your bank account using a browser to determine if the issue is specific to the app or your account. If it's the same thing, temporarily disable any pop-up blockers on your web browser and attempt to reconnect. Refer to your browser's manual.
• It may also be worth considering updating your bank's app to ensure you have the latest version, which could potentially resolve the issue.
• If there are other error codes, please refer to this article: Fix bank errors in QuickBooks Online.

Please don't hesitate to reach back out if you have other questions about online banking, so I can continue to help. Take care, and have a good one.

Having exactly same issue, hsbc  blaming qb, qb blaming hsbc. Cleared cache, tried different browser and nothing. Anyone can help? Trying to connect HSBC Businnes to QB

Hi there, Jemma.

Thanks for joining this conversation. I'm here to help fix the issue you're having, but I need to ask for some clarifications.

May I know if you're getting any specific error messages when trying to connect HSBC Business Bank to QuickBooks Online (QBO)? Any additional details you can provide will assist me in offering the most effective solution for your issue.

Just click the Reply button below to add more details.

I'm looking forward to hearing from you soon.

Hello,

Thanks for the reply.

The error I'm getting is "We're unable to complete the request. Please return to  Intuit Limited and try again later" (no error number or anything like that). I'm able to login and select the account I want to link, the message appears after confirmation. 

Hello Jemma Robinson, does the same thing happen when you try in an incognito private browsing window?  

yes, I tied incognito , different browsers and same issue every time.

Thanks for that Jemma, can you send us a screenshot of what you are getting blanking any private information thanks.  

Thanks for the screenshot Jemma, so having looked into this more for you,  i came across an investigation that was on this exact issue, which is now been closed and this was what was sent to customers.

Thank you for being a valued QuickBooks customer and for your patience while our teams worked on the behaviour you are experiencing when attempting to connect your bank account in QuickBooks Online.

The engineering team have now completed their investigation and have advised that unfortunately, we are unable to assist you with this behaviour. We kindly recommend that you contact your bank directly for further assistance and resolution.

There will not be any additional updates provided regarding this investigation.
 

Many thanks,

QuickBooks Customer Success Team

That message is on hsbc said not on QuickBooks side, So you will need to speak with HSBC directly about this issue, there is nothing we can do on our side for this. 

I wouldn't be surprised if this forum was being run by robots.

Obviously if one person is experiencing an issue you can try and blame HSBC but when 5 or 6 people are experiencing an issue (and probably more, just they are not yet posting on the forum) it is difficult to blame someone else.

In better news I've received the following email yesterday from someone who has realised that this is a QB problem not an HSBC problem:

Hi Julian,

This is Natalya from Intuit QuickBooks Online Upon further investigation - We have now established we would need to further look into the issue regarding connecting your HSBC Bank connection.

I have now added this case to be escalated to our Senior Support, Who will contact you in due course.

I apologize for any inconvenience this has caused, And we hope we can get this issue resolved in a timely manner.

Kind regards,

Natalya

lets just hope the problem can be resolved without us all having to move over to different software provider.

Is there any update to this issue as it is causing so many difficulties. So frustrated I have started to review alternative platforms

Hello, @Bluedodo. 

I understand that you are experiencing issues when trying to connect your HSBC account to QuickBooks Online (QBO). I'm here to assist you and provide you with the necessary information to resolve the issue. 

Are you also having the We're unable to complete the request. Please return to Intuit Limited and try again later error when trying to connect to HSBC. If so, please be informed that there is currently an ongoing issue with the bank and QBO. 

Our Product Engineering team is already aware of the issue and is currently working on resolving the connection between HSBC and QBO. In the meantime, I'd recommend getting in touch with our Customer Support Team. By doing so, you can be added to the list of affected users and receive an email notification once we resolve the issue. 

To contact our Customer Support for QBO, click on the Help icon located at the top right corner of your account and let them know you'd like to be added to Investigation No. 94950. 

Follow the steps below: 

1. Go to the Help (?) icon to connect to a live support agent. 
2. Click on the Contact Us button and provide us with some details about this concern. 
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue. 
4. You'll now be provided options on how to connect to our Customer Support.

For additional details on the different types of support we provide and their availability, see this article: QuickBooks Online Support.

While we're still working on a fix, you can manually add your bank transactions. Here's more information about downloading the transactions from the bank. Then, upload the file to your account: Manually upload transactions into QuickBooks Online.

If you mean something else or if you need further assistance with the banking error you're experiencing with HSBC, feel free to let me know. I'm always here to assist. Stay safe, and have a great day!