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J
julian19
October 23, 2023
Question

cannot connect to HSBC

  • October 23, 2023
  • 2 replies
  • 0 views

Having spent hours and hours on the phone with both QB and HSBC each one blaming the other,

 

Has anyone else been unable to connect and does anyone have any solution?

 

Please dont tell me to clear the cache or something like that!

2 replies

G
GeorgiaC
Level 13
October 23, 2023

Hello julian19, thanks for joining the Community

 

We'd be happy to help get your bank connection up and running in QuickBooks.

 

Are you connecting to HSBC Business or Personal, and is the account type a standard current account or other type?

 

Do you receive any specific error code or message during the connection process? 

J
julian19Author
October 23, 2023

when logging in using the hsbc app I get the following code QB-TEC-2238. Whe logging in on desktop there is no code a all

JessT
JessTModerator
Moderator
October 23, 2023

Hi Julian,

 

I understand the challenges you're experiencing with connecting to HSBC and the difficulties you've encountered while trying to resolve error QB-TEC-2238 on your HSBC app. While I don't have specific information about others experiencing the same problem, I can offer suggestions that might help.

 

Generally, if you're not experiencing any problems within QuickBooks, it indicates your connection to your HSBC account is functioning properly.

 

  • You can try signing in to your bank account using a browser to determine if the issue is specific to the app or your account. If it's the same thing, temporarily disable any pop-up blockers on your web browser and attempt to reconnect. Refer to your browser's manual.
  • It may also be worth considering updating your bank's app to ensure you have the latest version, which could potentially resolve the issue.
  • If there are other error codes, please refer to this article: Fix bank errors in QuickBooks Online.

 

Please don't hesitate to reach back out if you have other questions about online banking, so I can continue to help. Take care, and have a good one.

J
Jemma Robinson
October 30, 2023

Having exactly same issue, hsbc  blaming qb, qb blaming hsbc. Cleared cache, tried different browser and nothing. Anyone can help? Trying to connect HSBC Businnes to QB

AlcaeusF
AlcaeusF
Level 14
October 30, 2023

Hi there, Jemma.

 

Thanks for joining this conversation. I'm here to help fix the issue you're having, but I need to ask for some clarifications.

 

May I know if you're getting any specific error messages when trying to connect HSBC Business Bank to QuickBooks Online (QBO)? Any additional details you can provide will assist me in offering the most effective solution for your issue.

 

Just click the Reply button below to add more details.

 

I'm looking forward to hearing from you soon.

J
julian19Author
October 31, 2023

Thanks for the screenshot Jemma, so having looked into this more for you,  i came across an investigation that was on this exact issue, which is now been closed and this was what was sent to customers.

 

Thank you for being a valued QuickBooks customer and for your patience while our teams worked on the behaviour you are experiencing when attempting to connect your bank account in QuickBooks Online.

 

The engineering team have now completed their investigation and have advised that unfortunately, we are unable to assist you with this behaviour. We kindly recommend that you contact your bank directly for further assistance and resolution.

There will not be any additional updates provided regarding this investigation.
 

Many thanks,

QuickBooks Customer Success Team

 

That message is on hsbc said not on QuickBooks side, So you will need to speak with HSBC directly about this issue, there is nothing we can do on our side for this. 


I wouldn't be surprised if this forum was being run by robots.

Obviously if one person is experiencing an issue you can try and blame HSBC but when 5 or 6 people are experiencing an issue (and probably more, just they are not yet posting on the forum) it is difficult to blame someone else.

 

In better news I've received the following email yesterday from someone who has realised that this is a QB problem not an HSBC problem:

 

Hi Julian,

This is Natalya from Intuit QuickBooks Online Upon further investigation - We have now established we would need to further look into the issue regarding connecting your HSBC Bank connection.

I have now added this case to be escalated to our Senior Support, Who will contact you in due course.

I apologize for any inconvenience this has caused, And we hope we can get this issue resolved in a timely manner.

Kind regards,

Natalya

lets just hope the problem can be resolved without us all having to move over to different software provider.

 

 

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