cannot connect to HSBC

Hi Julian,

I understand the challenges you're experiencing with connecting to HSBC and the difficulties you've encountered while trying to resolve error QB-TEC-2238 on your HSBC app. While I don't have specific information about others experiencing the same problem, I can offer suggestions that might help.

Generally, if you're not experiencing any problems within QuickBooks, it indicates your connection to your HSBC account is functioning properly.

• You can try signing in to your bank account using a browser to determine if the issue is specific to the app or your account. If it's the same thing, temporarily disable any pop-up blockers on your web browser and attempt to reconnect. Refer to your browser's manual.
• It may also be worth considering updating your bank's app to ensure you have the latest version, which could potentially resolve the issue.
• If there are other error codes, please refer to this article: Fix bank errors in QuickBooks Online.

Please don't hesitate to reach back out if you have other questions about online banking, so I can continue to help. Take care, and have a good one.

Hello, @Bluedodo. 

I understand that you are experiencing issues when trying to connect your HSBC account to QuickBooks Online (QBO). I'm here to assist you and provide you with the necessary information to resolve the issue. 

Are you also having the We're unable to complete the request. Please return to Intuit Limited and try again later error when trying to connect to HSBC. If so, please be informed that there is currently an ongoing issue with the bank and QBO. 

Our Product Engineering team is already aware of the issue and is currently working on resolving the connection between HSBC and QBO. In the meantime, I'd recommend getting in touch with our Customer Support Team. By doing so, you can be added to the list of affected users and receive an email notification once we resolve the issue. 

To contact our Customer Support for QBO, click on the Help icon located at the top right corner of your account and let them know you'd like to be added to Investigation No. 94950. 

Follow the steps below: 

1. Go to the Help (?) icon to connect to a live support agent. 
2. Click on the Contact Us button and provide us with some details about this concern. 
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue. 
4. You'll now be provided options on how to connect to our Customer Support.

For additional details on the different types of support we provide and their availability, see this article: QuickBooks Online Support.

While we're still working on a fix, you can manually add your bank transactions. Here's more information about downloading the transactions from the bank. Then, upload the file to your account: Manually upload transactions into QuickBooks Online.

If you mean something else or if you need further assistance with the banking error you're experiencing with HSBC, feel free to let me know. I'm always here to assist. Stay safe, and have a great day!