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Everything you need to know about banking in QuickBooks Online - Discover more
finance@oalc.org
Level 1

Error 324 connection issues

 
3 REPLIES 3
ChristieAnn
QuickBooks Team

Error 324 connection issues

Hello there, finance.

 

I'll ensure you can resolve the Error 324 connection issues in QuickBooks Online efficiently.

 

First off, may I know which part of QuickBooks or process you received the error 324 connection issues? Are you trying to connect your bank to the program? I appreciate any further details so I can provide accurate information.

 

For now, if the 324 connection error appears on your bank feed, this means we can't find the account you set up when it tries to connect to your bank or credit card's website. This could be due to the details listed below.

 

  • Your bank or credit card company changed the account or moved it to a new server.
  • You changed the account name or other information on your bank or credit card company's website.
  • Your bank or credit card company issued a new account or credit card.
  • You closed your bank or credit card account.

 

To fix the problem, refer to this article and click the Error 324: "We can't find your bank account" dropdown arrow to view the troubleshooting instructions: Fix bank errors in QuickBooks Online.

 

In case you need steps on how you can match or add downloaded entries to avoid duplicate transactions, you can read this article: Categorise and match bank transactions in QuickBooks Online.

 

Please add a comment below if you're referring to something else. I'll be on standby for your response, as I want to make sure you're all set. Have a good one, finance.

Twigman
Level 2

Error 324 connection issues

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/is-anyone-else-unable-to-reconnect... same issue

 

 

  • Your bank or credit card company changed the account or moved it to a new server.
  • You changed the account name or other information on your bank or credit card company's website.
  • Your bank or credit card company issued a new account or credit card.
  • You closed your bank or credit card account.

 

NONE of these apply.

 

 

GeorgiaC
QuickBooks Team

Error 324 connection issues

Hi Twigman, thanks for joining this thread

 

This issue has now been reported to our Open Banking team and we're tracking it under the investigation with reference INV-97346.

 

Upon checking, I can see that you've been in touch with our support team and have already been added to the investigation for all email updates. Thanks for your patience while we work towards a resolution. 

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