Question

I keep getting an error of “unexpected error. Query processing error” but only on the app, the desktop version is fine. Can you help

Forum|Forum|5 years ago
February 6, 2021
7 replies
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QuickBooks Online

RenjolynC

Level 9

I have a couple of solutions to help you resolve the error, matthew-humphrey.

Let's try changing the data connection on your device:

If connected to Wifi, turn it off and use cellular data.
If connected to cellular data, connect to Wifi.

Once done, restart your QuickBooks app and try to signing in to your account.

If you're still getting the same error message, you'll want to clear the app's data.

Android: From More Options ⋮, tap Settings, then select Refresh Data, and then tap Yes.
iOS: From the Menu ☰, select Help & Feedback, tap Refresh Data, and then select Refresh.

Otherwise, uninstall and reinstall the app. I've got this article for the troubleshooting reference: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

You can always get back to me if you have other questions or concerns. I'd be glad to help you out again. Take care!

M

matthew-humphreyAuthor

Thanks for the reply sadly neither solutions have solve the problem. I have even tried removing and re installing the app.

Kristine Mae

Moderator

We want this fixed as much as you do, Matthew-humphrey.

I suggest reaching out to our customer care support to have this better checked. They have more tools, like screen sharing, that can help you resolve your concern. Here's how:

Click the Menu or Three horizontal lines icon.
Select the Question mark icon.
Go to Help and Support, then click Contact Us.
Enter "Unexpected error. Query processing error" in the description field, then click Let's talk.
Select either Chat or Callback.

Feel free to visit the Community if you have other concerns. We're around to help you. Take care!

H

HoneyDoUT

I just got this same error out of the blue. Desktop/web works fine but the iOS app won’t do anything. I have tried to uninstall my app turned my phone off and the reinstalled it. Still says the same. It even says it on my wife’s phone!

S

Sharifriend

I am getting the same exact error message as well as of less than an hour ago.

Me too

Same for us! It sure is frustrating! I have tried everything and no luck.

W

wallzcs

I’m getting the error code as well. I’ve uninstalled and cleared with no success. Calling QuickBooks now.

J

Jlf656

Just spoke w QB. Advised they no longer support mobile app?. We are in US on east coast QB saying they are getting slammed w calls but have no suggestion as to how fix? This is Bad! Real Bad!

S

SCW2016

Just yesterday I started getting these error messages. So they are saying they don’t have a solution!!?

S

SophiaGTP

Our entire team is getting the same error. Fix please! Can't run a business this way.

K

KGaugh

Been getting this error yesterday and all day today. We are a mobile service and now our business has come to a halt. Yes we can take payments using the web based application but is such a pain in the rear end and the cards have to be manually entered. for the amount of money QuickBooks charges for this service you would think this would be rectified a lot quicker.

J

JamaicaA

QuickBooks Team

I appreciate you following up on this thread, @JeffMain, @lowestpriceautorepair, and @KGaugh. I've come to provide some troubleshooting steps to help you resolve the Query processing error in QuickBooks Online.

This is not the kind of experience that we want you to have. Rest assured that we're working diligently to get things back and running again for the mobile app.

First off, let's ensure the app is up-to-date. That being said, we can go to the App Store and select the Today tab. Next, click on your profile. In the Available updates section, look for the QuickBooks mobile app, then select Update.

You also need to reset or refresh your data. This is the same as clearing the cache in your web browser. Through this, we can refresh the application and prevent common issues by doing so.

Android: From More ⋮, tap Settings, then select Refresh Data, and then tap Yes.
iOS: From the Menu ☰, select Help & Feedback, tap Refresh Data, and then select Refresh.

Once done, you can restart or reboot your mobile device. Then, log out and log back in to refresh the application. Otherwise, uninstall and reinstall the app.

For now, you'll want to use a computer to log in to QuickBooks Online. Alternatively, you can use your phone's browser or other supported browsers.

If the issue persists, I'd recommend contacting our Customer Care team. They can do a screen-sharing session to take a closer look at the issue and help you resolve your concern.

Here's how:

Go to the Menu option.
Select the Question mark icon, then click Help and Support.
Click Contact Us.
Enter "Unexpected error. Query processing error" in the description field, then click Let's talk.
Choose either Chat or Callback.

I've got these articles that'll help you with managing your business wherever you go. They will provide more details about the mobile app.

If you have any other concerns about the mobile app, you can always get back to me. I'd be glad to assist you. Have a great day.