I have a couple of solutions to help you resolve the error, matthew-humphrey.
Let's try changing the data connection on your device:
Once done, restart your QuickBooks app and try to signing in to your account.
If you're still getting the same error message, you'll want to clear the app's data.
Otherwise, uninstall and reinstall the app. I've got this article for the troubleshooting reference: Troubleshooting Quick-Start Guide for the QuickBooks Online app.
You can always get back to me if you have other questions or concerns. I'd be glad to help you out again. Take care!
We want this fixed as much as you do, Matthew-humphrey.
I suggest reaching out to our customer care support to have this better checked. They have more tools, like screen sharing, that can help you resolve your concern. Here's how:
Feel free to visit the Community if you have other concerns. We're around to help you. Take care!
Has there been any improvement to this situation? This app work wonderfully until an update was released over 2 years ago. I spoke with a representative 2 years ago that said they are aware of this problem, but did not have a solution available at the time. One of my employees who did not perform the update still has full function for the app, not sure why we cannot just revert the the prior software version that worked. TI am becoming extremely frustrating with this especially after getting the recent notice that the price is increasing $120 a year. I have been very patient with this problem, but I am getting to the point that I will have to look for a new platform. I have repeatedly tried uninstalling ant reinstalling the app & refreshing the data.
I just got this same error out of the blue. Desktop/web works fine but the iOS app won’t do anything. I have tried to uninstall my app turned my phone off and the reinstalled it. Still says the same. It even says it on my wife’s phone!
xfactorunlimited. I understand the need to fix this issue right away.
Let's ensure that your mobile device is updated to the latest release. Here's how:
If the issue persists after trying all the basic troubleshooting steps, I'd recommend contacting our Customer Care team. They can do a screen-sharing session to take a closer look at the issue and help you resolve your concern.
Get back to us here if you have other concerns. We're around to help you some more. Take care!
Hello Zippy Auto, Eduhredorf1 and Anglelan28, can you all try uninstalling the app and then reinstalling it again and let us know if the same thing is still happening or if that resolves it for you.
This has to be a recent bug. I’m typing this after restarting and reinstalling the App. Most users have not reported that customer service has helped. I’m going to call now and I’ll report back here what they say. Smh I hope I don’t have to switch apps, I’ve been using error free since 2017
Just spoke w QB. Advised they no longer support mobile app?. We are in US on east coast QB saying they are getting slammed w calls but have no suggestion as to how fix? This is Bad! Real Bad!