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gcj1971
Level 3

I've been getting this error message for a while. I have to manually submit my employee pension contributions on Nest.

It started about a year ago. I have contacted Nest and they helped me set up another group and added all the details. But, its still giving me the error message. I did ask Quickbooks help initially, when the problem started and they said it was a problem with Nest. I'm getting nowhere fast.
Solved
Best answer June 09, 2022

Accepted Solutions
Ashleigh1
QuickBooks Team

I've been getting this error message for a while. I have to manually submit my employee pension contributions on Nest.

Hello Gcj1971, if you ring the support line on 0808 234 5337 the agent on the phone will be able to set up a screenshare with you and have a look into this more for you and try and get it all resolved for you. The line is open mon to fri 8am to 7pm and is free from any UK landline or mobile.

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9 REPLIES 9
AileneA
QuickBooks Team

I've been getting this error message for a while. I have to manually submit my employee pension contributions on Nest.

I'd definitely love to help you here in the Community, gcj1971.

 

To do more digging into this, can you please provide me more details or screenshots about the specific error you've encountered in QuickBooks? This way, I can outline the best possible resolution for you. 

 

Let me also share this link so you can access the Help articles for Standard Payroll: QuickBooks Online Standard Payroll Hub.


Take a quick look at this article to learn how to manage your QBO account: QuickBooks Online Advanced Payroll Hub. This includes detailed information and how to customize payroll settings.


I'll keep an eye open for your response. I'm always here to help. Have a wonderful day, and stay safe!

gcj1971
Level 3

I've been getting this error message for a while. I have to manually submit my employee pension contributions on Nest.

Sorry, I did initially put in the error message, but it didn't include it with my post.

 

  • Unable to match pension submission to a valid schedule in the pension provider
gcj1971
Level 3

I've been getting this error message for a while. I have to manually submit my employee pension contributions on Nest.

StatusHelp for contribution schedule status Payment due date Payment source Frequency Earnings period Future payment dateHelp for contribution schedule status Edit/Pay

Overdue25 May 2022Employee PensionWeekly14 May - 20 May 2022 
Due1 Jun 2022Employee PensionWeekly21 May - 27 May 2022

 

The first of June payment due date is the one that is getting the error message, as I have had to manually submit dates before. I pay my employees weekly and the last pay day was Friday 27th May.

Mich_S
QuickBooks Team

I've been getting this error message for a while. I have to manually submit my employee pension contributions on Nest.

Thanks for keeping in touch, @gcj1971.

 

I've got some additional information about the error message you got when manually submitting the employee pension contribution.

 

To match with the pension providers, you'll need to have the correct pay schedules on QuickBooks based on the error you receive. The same is applicable for the service provider.

 

You already know where to find me if you have additional concerns with this or with QuickBooks. Just leave a reply below. Keep safe always!

gcj1971
Level 3

I've been getting this error message for a while. I have to manually submit my employee pension contributions on Nest.

I have no idea how to set schedule in Quickbooks to match Nest Schedule. I've looked in account settings but nothing there.

gcj1971
Level 3

I've been getting this error message for a while. I have to manually submit my employee pension contributions on Nest.

I'm so fed up with this problem, I am seriously considering swapping my payroll software to Xero. My accountant can help me with this as they use it.

Adrian_A
Moderator

I've been getting this error message for a while. I have to manually submit my employee pension contributions on Nest.

It isn't the kind of experience we want you to come across, gcj1971.

 

I've got you on how to set up a payroll schedule on QuickBooks.

 

  1. From the Payroll tab, select Employees.
  2. Select the employee's name.
  3. Click Edit employee.
  4. Select the How often do you pay [employee] dropdown. 
  5. Select the pay schedule for the employee moving forward. 
  6. Click Done.

 

I've also attached an article you can use to learn how to pay employees: Run payroll.

 

Drop me a comment below if you have any other questions about running payroll in the Online version. I'll be happy to help you some more.

gcj1971
Level 3

I've been getting this error message for a while. I have to manually submit my employee pension contributions on Nest.

Hi, its already set as weekly paid employee. This problem is still not solved.

Ashleigh1
QuickBooks Team

I've been getting this error message for a while. I have to manually submit my employee pension contributions on Nest.

Hello Gcj1971, if you ring the support line on 0808 234 5337 the agent on the phone will be able to set up a screenshare with you and have a look into this more for you and try and get it all resolved for you. The line is open mon to fri 8am to 7pm and is free from any UK landline or mobile.

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