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M
MJH13
January 20, 2020
Question

Pending Transactions

  • January 20, 2020
  • 26 replies
  • 33 views

I uploaded receipts last week via the upload tool, the transactions show as an image, but are still in the pending status, after over 4 days.  I read somewhere this should only take around 24 hours - is anyone else experiencing this, is there a work-around, I cant see an option to delete them and manually add ?  any help would be appreciated.

26 replies

A
Anonymous
January 20, 2020

Hello MJH13,

 

You can manually accept the transactions imported in QuickBooks Sef-Employed.

 

  1. From the Transactions tab, select the receipts.
  2. Click on Type All.
  3. Select a type.
  4. Click on Save. 

Let us know if you have any questions. We are here to help. 

M
MJH13Author
January 21, 2020

Hi Garlyn  - I dont get the option to select, no tick box to the left, the receipts are just showing as pending - saying gathering receipt details.  I would add them manually, but I cant see an option to delete them either so this would mean eventually there would be duplicates.

A
Ashleigh1
Level 14
January 21, 2020

HI MJH13,

 

Could you send us a screenshot of what you see so we can have a look at it for you, we would really appreciate it. Thanks

K
KenSmith
May 7, 2020

Hi MJH13 -- I have this same issue.  Did you get a fix, i.e., a way to delete your "pending status" transaction?

MaryLurleenM
MaryLurleenM
Level 6
May 7, 2020

Hello there, KenSmith,

 

The receipts normally show a pending status for approximately 24 hours as the system searches for a possible match within your account . If it's unable to find a match or there are multiple potential matches, you will find a Needs Action notification with appear on the screen.

 

If it's more than 24 hours and you're still getting the Pending status, I recommend reaching out to our QuickBooks Self-Employed support. They'll be able to check your account.

 

Here's how:

  1. Click Assistant from the top menu.
  2. Enter Talk to a human.
  3. Select from Start a chat or Get a callback.

Keep in mind, some options are only available at certain times.

 

Let me know if there's anything else I can be of help.

    P
    peggyglaub
    December 2, 2022

    Hello Peggyglaub, thanks for posting on this thread, when did you upload them? How long has it been saying pending for? Are you doing it on the app or the web browser version?


    They have been pending for 2 days.  I have finally been able to put them into my QB receipts by doing it manually.  So, I need to get the 4 that are "going nowhere fast" from my books.  Can you do this for me?  They would be duplicates at this point.

    Also, I was told some time ago, that we could no longer e-mail receipts for posting.  Now I'm told that you can do this.  Which is correct?

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