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A
Anonymous
April 15, 2019
Question

Quickbooks Desktop, multi-user mode issues

  • April 15, 2019
  • 2 replies
  • 27 views

Hi there, I wonder if anyone can help. We host our company file on a server and have recently upgraded both of our workstations that access that company file to Quickbooks Desktop 2019. All went well but when I tried to switch to multi-user mode it came up with error H202. I followed the suggestions to deal with that but still no joy. We haven't changed anything on the server where the company file sits so access to it should be the same as it was when we were both running Quickbooks Desktop 2014.

I've printed off numerous help pages and run database scans, the intuit file doctor etc but nothing seems to be helping.

Has anyone else encountered this upon upgrade ?

Any help would be most welcome

Thanks

2 replies

M
MirriamMQuickBooks Team
QuickBooks Team
April 15, 2019

Welcome to the Community, SueMapp. I'd be glad to lend a hand in fixing error H202.

 

To get this be fix, use the QuickBase Database Server Manager. Here's what you'll need to do:

  1. Go to your server computer.
  2. At your server computer (computer hosting your company file/s), open the start menu then type database.
  3. Click on QuickBooks Database Server Manager.
  4. If no folder locations are shown, click Browse and browse to the folder where you store your company file(s).
  5. Click OK.
  6. Click Start Scan, which will repair the firewall permissions to allow QuickBooks to communicate over your network and resolve your error.
  7. Once done, click Close.
  8. Try opening QuickBooks in Multi-User mode on your workstation(s).

That's it! For more detailed steps, I'm including a helpful article that you can check: https://quickbooks.intuit.com/community/Help-Articles/Error-H101-H202-H303-or-H505-when-opening-your-company-file/m-p/238999.

 

I want to ensure that this is taken care of for you, so please feel free to let me know how it goes. Have a great day!

C
cortbennett
February 25, 2021

When I try this I get a message need to be in multi user mode to access database manager.

M
MirriamMQuickBooks Team
QuickBooks Team
February 25, 2021

Thanks for joining the thread, @cortbennett.

 

When accessing the Database Manager, you'll need to be in a Multi-user set up. To turn on Multi-user Access on your server computer, here's what you'll need to do:

  1. Go to the File menu at the top.
  2. Select Utilities.
  3. Choose Host Multi-User Access on the drop-down.
  4. Click Yes on the confirmation window.

For more details about this, see this article: Hosting your company data in multi-user mode in QuickBooks Desktop. Once turned on, you can now proceed with setting up your QuickBooks Desktop (QBDT) account to multi-user mode. Check out this helpful link with detailed steps on how to do it: Set up and install a multi-user network for QuickBooks Desktop.

 

Here's also some links to know more about QuickBooks Database Manager:

You can always add a comment below if you have any other questions about the Database Server Manager. I'm here to help you. Have a great day ahead!

Angelyn_T
Angelyn_TModerator
Moderator
May 7, 2020

Hello, @book3.

 

At this time I recommend following the steps provided by my colleagues above to resolve the problem you're getting. If you're getting the same problem, I recommend reaching out to our Support Team so they can review and check this error further.

 

To contact support:

 

  1. Open this link: https://help.quickbooks.intuit.com/en_GB/contact.
  2. Select QuickBooks Desktop for the product.
  3. Pick the options that suit your experience under the What can we help you with? section. (Errors, Errors by code number)
  4. Choose a way to connect with a representative under Here's how to connect with a QuickBooks expert about "I ...".

Post again if you have any other questions. I'm always here to help. Have a good day!

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