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How to fix Error H202 and H505

Learn what Error H202 and H505 are and what to do if you see them in QuickBooks Desktop.

If you see Error H202 or H505 (or H101 and H103) when trying to switch into multi-user mode, we’re here to help. These errors mean something is blocking the multi-user connection to your server. We'll show you how to fix the issue.

Fix Error H202

This shows the H202 error message that appears in QuickBooks Desktop.

Step 1: Follow steps depending on how you host your company files

Hosting your own network

If you haven’t already, follow the steps to install QuickBooks Database Server Manager on your server for each version of QuickBooks you use. Your server is the computer that hosts your company files. After you install Database Server Manager, continue with the sections below.

There are two ways to set up QuickBooks Database Server Manager:

  • The Full Program option: You install the full version of QuickBooks Desktop and Database Server Manager on your server computer.
  • The Server Only option: You only install Database Server Manager on your server computer.

Hosting your own network with Windows Server 2012 Essentials R2

Follow these steps if you use Windows Server 2012 Essentials R2, to host your network. Don’t continue with the sections below.

Using QuickBooks Enterprise Hosting

If you use QuickBooks Enterprise Hosting, don’t follow the steps in this article. Contact us so we can help you reset the server and fix the issue.

Using another hosting solution

If you use another solution like Right Networks or one of our affiliated Intuit Hosting Providers, contact them directly for help restarting your hosting environment. You’ll need to work with them as you troubleshoot.

Important: Devices like Network Attached Storage (NAS) don’t support the Database Server Manager. 

Step 2: Download and install the QuickBooks Tools Hub on your server

The QuickBooks Tool Hub helps fix common errors.

  1. Close QuickBooks.
  2. Download the QuickBooks Tool Hub file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Tool

Note: If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.

SearchToolHub_QB_ALL_EXT_102619.jpg

Step 3: From the Tools Hub, run the QuickBooks Database Server Manager on your server

Your server computer is the one that stores your QuickBooks company file(s). Your other computers connected to your network are your workstations.

  1. From the QuickBooks Tools Hub, select Network Issues.
  2. Select QuickBooks Database Server Manager. If QuickBooks isn’t installed on your server, you’ll be prompted to install it.
  3. Inside the QuickBooks Database Server Manager, select Start Scan if your company file folder(s) are displayed. If they aren’t, Browse to the location of your company file and then select Start Scan.
  4. The QuickBooks Database Server Manager will repair your firewall permissions automatically.  When the scan finishes, select Close.
  5. Open QuickBooks on each workstation where you see Error H202. Select File and Switch to Multi-user Mode. If you use your server computer as a workstation, be sure to check it too.

If your workstations can go into multi-user mode without any issues, everything is fixed.

If you still see Error H202, move on to Step 4.

Step 4: Check the services on your server

Important for the Full Program option: If you use the full version of QuickBooks on your server computer, start by turning on multi-user hosting.
  1. Open QuickBooks on your server computer.
  2. Go to the File menu and then select Utilities.
  3. If Host Multi-User Access is an option, select it. If Stop Hosting Multi-User Access is an option, don’t select it.

 

Make sure QuickBooks services are running on your server computer. Follow these steps to check QuickbooksDBXX. Then repeat them for QBCFMonitorService.

  1. Open the Windows Start Menu on your server computer.
  2. Type “Run” into the search and open Run.
  3. Type “services.msc” into the Run window, and then press Enter.
  4. Find and double-click QuickBooksDBXX on the list. XX notes your version of QuickBooks.
  5. Select Automatic for the Startup Type.
  6. Make sure the Service status is either Running or Started. If it’s neither, select Start.This image shows the general tab when you right click a Windows service and select properties
  7. Select the Recovery tab.
  8. Select Restart the Service from each of these drop-down menus: First failure, Second failure, and Subsequent failures. This shows you the options available to you in the recovery tab when you right click a Windows service
  9. Select Apply and then select OK to save the changes.
  10. Repeat these steps for QBCFMonitorService.

When you’re done, open QuickBooks on each workstation. Go to the File menu and select Switch to Multi-user Mode. If everything opens correctly, the problem is fixed.

If you still see Error H202, move on to Step 5.

If you haven’t already, give QuickBooksDBXX and QBCFMonitorService admin permissions on your server computer. See set Windows access permissions to share company file for detailed instructions.

When you’re done, open QuickBooks on your server computer and workstations. If you still see Error H202, move on to Step 6.

Make sure your server computer is set to allow QuickBooks through your firewall.

  1. See configure Firewall and Internet security settings for QuickBooks Desktop for detailed instructions for setting up Windows firewall exceptions.
  2. After setting your firewall permissions, open QuickBooks on your workstations.
  3. Go to the File menu and select Switch to Multi-user Mode.

If everything works properly, you fixed the issue. If you still see Error H202, move on to Step 7.

Ping your server from a workstation to check the connection. Ping your server from each workstation getting Error H202.

Start by turning on Network Discovery on your server computer and any workstations getting Error H202:

  1. Open the Windows Start menu on your server and workstations.
  2. Type “Network” into the search and open Network and Sharing Centre.
  3. Select Change advanced sharing settings.
  4. Make sure Turn on network discovery is selected in the Network Discovery and File and Printer sharing sections.

Next, get your server name from your server:

  1. Open the Windows Start menu on your server computer.
  2. Type “Run” into the search and open Run.
  3. Type “CMD” into the Run window, and then press Enter.
  4. Type “ipconfig/all” into the CMD window, and then press Enter.
  5. Find the Host Name in the Windows IP Configuration section. Your server name is on the right.This is an image of your command window after you enter IPconfig
  6. Write down the host name, or copy it to a word document so you can access it quickly.

Go back to your workstation to test the server. These steps can get complicated, so you may want to reach out to an IT professional for assistance.

  1. Open the Windows Start menu from a workstation.
  2. Type “Run” into the search and open Run.
  3. Type “CMD” into the Run window, and then press Enter.
  4. Type “ping_[your server name],” and then press Enter. Don’t include the brackets around your server name.This shows the command window and the path you need to write to ping your server
  5. Repeat these steps for each workstation that gets Error H202.

If you get a reply for each packet with no loss, your server is working fine. Move on to Step 7.

If there’s packet loss or a very slow reply, stop troubleshooting. Reach out to a qualified IT professional for help diagnosing your network.

See edit Windows hosts file for detailed instructions.

When you’re done, open QuickBooks on your workstations. If everything opens correctly, the problem is fixed.

Fix Error H101, H303, and H505

This shows the error message you get in QuickBooks for error H505

If you see Error H101, H303, or H505, one or more of your workstations is set to be the server for QuickBooks. Your server (the computer that hosts your company files) should be the only computer set to host multi-user mode.

Check each workstation (computers connected to the network that don’t host your company files) to make sure the Host Multi-User Access option is off. Your server computer should be the only one hosting.

Note: You can do these steps before opening a company file.
  1. Open QuickBooks on any workstations where you see H101, H303, or H505.
  2. Open the File menu and hover over Utilities.
  3. If you see the Host Multi-User Access option, don’t select it. Move on to the next workstation. This one isn’t causing the problem.
  4. If Stop Hosting Multi-User Access is an option, select it.This image shows the open File menu with utilities selected. You can see the Stop Hosting Multi-User Access option.
  5. Repeat these steps on all workstations where you see Error H101, H303, or H505.

After you check all of your workstations, move on to your server computer.

  1. Open QuickBooks on your server computer.
  2. Open the File menu and hover over Utilities.
  3. If Host Multi-User Access is an option, select it. If Stop Hosting Multi-User Access is an option, don’t select it.

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