Unexpected problem : -32122

Samantha2018 · ‎February 19, 2019

I am trying to capture a payment and keep getting the above error.

I have cleared all caches etc, and nothing changes.

I have re-started my computer - same error.

Any help would be appreciated.

TaliaI · ‎February 19, 2019

Hello Samantha2018.

Do you have access to either Facebook or Twitter so you can send us over some screenshots of that error in a private message?

Thank you,

Talia

View solution in original post

EdwardR · ‎February 20, 2019

Hi Samantha,

Thanks for your patience can I please get you to try clearing the cache and cookies on your browser I have included steps to do this here, if however you have already cleared cache and cookies we would suggest trying an alternative browser to your preferred to see if you receive the same error or use a in private browsing window.

If the above does still not allow you to record your payment against your Invoice we will need to investigate this error further for you in order for us to do this we would require further details we are unable to receive any personal details such as e-mail addresses or company ID's so we would ask if you could either contact our product support team here or contact us on social media such as Facebook or Twitter messaging QuickBooks UK and we can arrange a call to you to raise the necessary details.

Please let us know if there is anything else we can help with in the meantime or if you have any follow up questions please let us know.

View solution in original post

TaliaI · ‎February 19, 2019

Hello Samantha2018.

Do you have access to either Facebook or Twitter so you can send us over some screenshots of that error in a private message?

Thank you,

Talia

Samantha2018 · ‎February 20, 2019

Samantha2018 · ‎February 20, 2019

I have uploaded a screen shot - see below

EdwardR · ‎February 20, 2019

Hi Samantha

Thank you for your screenshot.

I am going to see if we have any issue with this particular error you have received as I have not seen this before, once I have an update I will send a follow up post.

EdwardR · ‎February 20, 2019

Hi Samantha,

Thanks for your patience can I please get you to try clearing the cache and cookies on your browser I have included steps to do this here, if however you have already cleared cache and cookies we would suggest trying an alternative browser to your preferred to see if you receive the same error or use a in private browsing window.

If the above does still not allow you to record your payment against your Invoice we will need to investigate this error further for you in order for us to do this we would require further details we are unable to receive any personal details such as e-mail addresses or company ID's so we would ask if you could either contact our product support team here or contact us on social media such as Facebook or Twitter messaging QuickBooks UK and we can arrange a call to you to raise the necessary details.

Please let us know if there is anything else we can help with in the meantime or if you have any follow up questions please let us know.

Qwik · ‎June 26, 2020

I'm getting an "Unexpected Problem: -30000" when trying to modify an existing invoice. This happens on a re-cached browser, or on the QBO app.

Kristine Mae · ‎June 26, 2020

I went ahead and checked our records, Qwik. I haven't seen any open cases.

It can be caused by some browser hiccups. You can follow EdwardR's steps to isolate the issue.

Although, if you're still encountering the same issue after trying the steps, I'd suggest reaching out to our customer care support through phone, chat, or social media like Facebook or Twitter.

Here's how to reach out through phone or chat:

Click Help inside QuickBooks Online.
Select Contact Us.
Enter "Unexpected Problem: -30000 when editing an invoice" in the description field, then click Let's talk.
Select either Start messaging or Get a callback.

Once it's fixed and your customer pays, you can go ahead and record invoice payments.

The Community is open 24/7 to help you. Please feel free to let us know if you have other concerns.

nuruzaman · ‎March 01, 2023

Hello QB savvy,

when I'm trying to create a sub accounts in my chart of accounts it show this massage.

Note that that was 4 level of sub accounts of chart of ac.

GeorgiaC · ‎March 01, 2023

Hi nuruzaman, thanks for joining this thread - do both the parent and subaccount have the same account type? 🧐

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Unexpected problem : -32122