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wayne-williams
Level 1
posted
‎January 04, 2021 02:16 PM
last updated ‎January 04, 2021 6:16 AM

Why is the CHAT system not working ?

 
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Best answer January 27, 2022
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MarsStephanieL
QuickBooks Team
QuickBooks Team
‎January 27, 2022 07:43 PM

Why is the CHAT system not working ?

Hi, @BDKL. I'm here to help you get in touch with our Chat Support Team.

 

You may also share your concern here in the Community so that we can take a look into it.

However, if it needs account verification, you can speak with our support team. They have the tools to check on it.

 

Here is the link QuickBooks Online chat support team  they are available on weekdays from 8 A.M. to 10 P.M. and on weekends from 8 A.M. to 6 P.M.

 

I'd like to know if you've tried to do browser troubleshooting steps after getting this error. I'd recommend doing it if you haven't tried it to determine if it's a browser issue that's stopping you from getting in touch with our support team.

You can follow the steps below:

  1. Open an incognito browser before logging in to your QuickBooks Online account. Here are the shortcut keys to access the private window:
    • Google Chrome: Ctrl + Shift + N
    • Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
    • Safari: Hold down ⌘ + Option + P
  2. Check if you can get in touch with the support.
  3. If it works, go back to the regular browser and clear the cache. This is done to avoid getting the same issue.

Feel free to share anything that bothers you about the processes in QuickBooks. I'd be happy to help. Keep safe!

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9 REPLIES 9
Ashleigh1
QuickBooks Team
QuickBooks Team
‎January 04, 2021 02:36 PM

Why is the CHAT system not working ?

Hello Wayne-Williams, 

 

Welcome to the Community page, 

 

What is happening when you try and use the chat system? 

 

Are you getting any error messages or anything showing up? 

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Ashleigh1
QuickBooks Team
QuickBooks Team
‎January 04, 2021 02:37 PM

Why is the CHAT system not working ?

Hello Wayne-Williams, 

 

Welcome to the Community page, 

 

What is happening when you try and use the chat system? 

 

Are you getting any error messages or anything showing up? 

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wayne-williams
Level 1
‎January 04, 2021 02:38 PM

Why is the CHAT system not working ?

It goes to a blank chat web page and nothing then happens

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Ashleigh1
QuickBooks Team
QuickBooks Team
‎January 04, 2021 03:01 PM

Why is the CHAT system not working ?

can we ask you Wayne, are you doing this through your account when you logged in or just on the website? 

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wayne-williams
Level 1
‎January 04, 2021 03:11 PM

Why is the CHAT system not working ?

Yes I am

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wayne-williams
Level 1
‎January 04, 2021 03:12 PM

Why is the CHAT system not working ?

Yes - I am logged in 

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brandon31
Level 2
‎March 02, 2021 12:03 AM

Why is the CHAT system not working ?

I've been having this issue for months. I don't even attempt to use chat anymore. When I'm logged into my account, regardless of which browser I use, if I initiate a support chat, a chat window opens for about 1 second, then closes. No errors or warnings appear. Nothing else happens, and the same process can be repeated indefinitely. Due to that ongoing issue, I've only been able to contact support via calls.

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BDKL
Level 1
‎January 27, 2022 05:36 PM

Why is the CHAT system not working ?

Today is 22.01.27 and the chat is still offline, and does NOT come back online ever, regardless of time of day. Is there another way to chat right now??

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MarsStephanieL
QuickBooks Team
QuickBooks Team
‎January 27, 2022 07:43 PM

Why is the CHAT system not working ?

Hi, @BDKL. I'm here to help you get in touch with our Chat Support Team.

 

You may also share your concern here in the Community so that we can take a look into it.

However, if it needs account verification, you can speak with our support team. They have the tools to check on it.

 

Here is the link QuickBooks Online chat support team  they are available on weekdays from 8 A.M. to 10 P.M. and on weekends from 8 A.M. to 6 P.M.

 

I'd like to know if you've tried to do browser troubleshooting steps after getting this error. I'd recommend doing it if you haven't tried it to determine if it's a browser issue that's stopping you from getting in touch with our support team.

You can follow the steps below:

  1. Open an incognito browser before logging in to your QuickBooks Online account. Here are the shortcut keys to access the private window:
    • Google Chrome: Ctrl + Shift + N
    • Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
    • Safari: Hold down ⌘ + Option + P
  2. Check if you can get in touch with the support.
  3. If it works, go back to the regular browser and clear the cache. This is done to avoid getting the same issue.

Feel free to share anything that bothers you about the processes in QuickBooks. I'd be happy to help. Keep safe!

0 Cheers
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Reply Join the conversation
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