Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
paul72
paul72
Level 6
March 9, 2023
Question

Bug or Intentional Operation?

  • March 9, 2023
  • 3 replies
  • 4 views

Using QBO Essentials.

Problem apparent on all transaction entry screens - can't be sure when the change occurred.

 

Tested on two different PCs using Google Chrome (with/without Incognito Mode) as well as MS Edge (with/without InPrivate Mode) ... so I know it is not a one-off & is not related to cookies/cache.

 

Unless I've recently had a stroke & have imagined this, I am sure the previous (correct) operation was this...

New Bill / Expense / Invoice / Cheque - the top left box (Supplier / Customer / Payee) was already active, i.e. the cursor was in there ready to type the name.

 

Recent (wrong) operation is now...

New Bill / Expense / Invoice / Cheque - the top left box (Supplier / Customer / Payee) is not active, i.e. the box must be clicked before entering the name.

 

If memory serves this is an HTML focus or autofocus attribute.

Why would this have been removed?

It makes no sense!

 

Please re-instate the previous operation.  From a data-entry / productivity point of view the new operation is so much slower - it makes QBO an absolute PITA to use.

 

Why have a keyboard shortcut (ctrl.alt.s) for Save & New when you then have to reach for the mouse to click a box before you can enter anything on the new transaction?

 

Oh ... & if this wasn't irritating enough, the same applies DOUBLE for the Product/Service & Category columns.  One click - nothing.  One click just highlights the row.  You have to click TWICE before you can type into the Product/Service or Category boxes.

 

WHY?!

 

It makes entering transactions into QBO so much slower than it needs to be / used to be.

Please, please, please revert to the old code / operation & stop fiddling with things that aren't broken!

    3 replies

    A
    Ashleigh1
    Level 14
    March 9, 2023

    Hello Paul72, Thanks for posting on the Community page, this is the new way of doing it now, we fully appreciate everything you have said and we have passed this all on to the development team. 

    F
    FWS Rhonda
    May 1, 2023

    I agree it is so very annoying! I don't know where the cursor is when I open a bill, but I know hitting tab used to allow me to go to the date. Cannot tab to anything when page opens. Totally insane having to use the mouse. I have 5 companies I manage with QBO and this is a HUGE issue. Please fix. Would be nice to type in the account number and hit tab to the next box. Seems to make me click it from the drop down more often than not.

      paul72
      paul72Author
      Level 6
      May 2, 2023

      Hi @Ashleigh1 

       

      Any news yet on when the bug will be repaired this time?

       

       

      Posts from March that refer to the same issue (prior to it being fixed the first time)...

      https://quickbooks.intuit.com/learn-support/en-uk/transactions/after-completing-sales-receipt-and-clicking-on-save-and-new-the/00/1228014

       

      Also a new one that refers to Predictive Entry which is probably related...

      https://quickbooks.intuit.com/learn-support/en-uk/other-questions/predictive-entry/00/1251875

       

        paul72
        paul72Author
        Level 6
        April 28, 2023

        It's back again!

        I noticed it yesterday afternoon but have had to go through the usual tests (incognito, different browsers, different PCs) to make sure I'm not spouting off about something that actually faulty at my end.

         

        @Ashleigh1 please find out which of the dev's keeps doing this & take away their keyboard!

         

        Surely it's basic quality control - never implement new code if there's even the remotest chance that it's going to break something.

        If it ain't broke, don't fix it!

         

        It is now broke, so please fix it!

          L
          LMontville
          May 2, 2023

          Yup, It's back. Obviously some code that was already in the works when we had this "update" reversed six weeks ago has now been installed and the issue is back. I'm another user who's been actively operating one version or another of QuickBooks for 25 years and this is one of the most frustrating things they've ever done!

            L
            LMontville
            June 7, 2023

            Has everyone in this forum thread taken a minute to report their dissatisfaction and frustration with this issue in the feedback section of the QBO software? You'll find it in the dropdown box of the settings icon! I don't know if anyone is listening here but maybe if everyone sends the message through feedback it will finally be heard! I'm in a chat with a ProAdvisor CSM right now. They are aware and are supposed to be working on this. I'm asking for more concrete information about what is being done and when we can expect a result. 

             

            S
            SheilaMcC
            June 7, 2023

            This is what I wrote in the feedback box:-

             

            This is incredibly frustrating to all actual users of QBO:-

            New Bill / Expense / Invoice / Cheque - the top left box (Supplier / Customer / Payee) was always already active, i.e. the cursor was in there ready to type the name.  For the last few months this has NOT been the case, and you have to physically move the mouse to get the curser into the box and then click in order to populate with the name.  When everything is so automated with keyboard usage why on earth was this changed! 

              L
              LMontville
              June 7, 2023

              Much more professional than what they got from me!! 

              Need QuickBooks guidance?
              Log in to access expert advice and community support instantly.
              Terms & ConditionsAccessibility statement