Delivery Errors - Bounced Email

Hello LHarris89, so there is no way of being able to see which is coursing the bounce back error, we have taken everything you have said on board and have passed this onto the developers. 

Hi

I am still having issues with this. I believe the majority of the "delivery errors" we are receiving are out of office auto replies which are being logged as delivery errors.

I know the email is getting sent as we receive copies to our own email address and I have checked the email addresses and they appear fine.

It would be helpful to see the auto response rather than just being told there is an error so we can establish the cause. Ie. which email address bounced, which is just an out of office or auto reply etc.

Please could I be updated with a resolution.

Many thanks

Louise 

This issue is causing real problems with our billing status as it doesn't show a true reflection of audit.  I am needing to manually resend each invoice to ensure receipt which is not sustainable - please update with a planned solution due to the importance of traceable delivery.

It's now May 2022 and we are experiencing the same issue and unfortunately, it's really inconsistent. We've never had an issue with emailing our invoices through QBO before but now every email seems to "bounce". The frustrating thing is sometimes when my end says there's been a delivery issue the client is actually receiving them and I'm just not getting the copy. Other times it seems I get them and the client misses them. And there is no way to tell what has happened in each instance so I'm forced to watch for if the invoice updates to say it's been viewed or to contact the client directly to query if they received their invoice.  Both options are time consuming and unprofessional. 

I've read in other threads that the issue is under investigation but would like an update on how close the fix is. 

Yep I’ve certainly seen it get worse recently. I’m having to ignore them and hope for the best. 

Hi there, @Hinton Painting.

I know this isn't the experience we want you to have.

Allow me to take a moment in this conversation and provide some information about your email concern.

I've checked here on my end that the investigation is still open. We have no definite time as to when will this be resolved, but our engineers are working on a solution.

However, if you've already reached out to our Customer Care Team, rest assured that you'll receive notifications about the updates of this issue.

If you haven't been added to the list of affected users, I encourage you to reach out to our QuickBooks Online Support. They'll be able to pull up your account and add you so you'll receive an email notification once it's fixed. Please follow the steps provided by RoseJillB to reach them.

Additionally, you can bookmark this link in your browser for future reference. It outlines the steps to resolve when customers are unable to receive your emails.

If you need further assistance regarding your QuickBooks Online transactions, you can always leave a comment below. Stay safe!

I've been getting this a lot, but with only one client..the problem being is it my largest client. I have to download and send them manually, which is becoming a pain in the ..... If Quickbooks can't get this fixed, I'll have to use someone else as this having an effect on cash flow!!!

I know that this hasn't been easy for you, KandBInstaller.

As of the moment, we have an ongoing investigation about the undelivered invoices. Please know our software engineers are actively working to get this resolved as soon as possible. 

To be added to our list of affected users, I recommend contacting our Customer Care Team. Rest assured, you'll be updated once everything is sorted out. Here's how to connect with us;

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

In the meantime, you can download the invoices and manually send them outside the program. For more tips on customizing your invoices in QuickBooks Online, you can read this article: Customize sales forms.

If you need more help in handling your sales forms, just let me know below and I'll help you out.

When I get time this weekend I'm going to delete my unsent invoices entirely and rewrite them again from scratch, which I know is going to mess with my VAT accounts because they were raised in the last quarter, but I have no other option.  It might work, but it's a mess.  I don't know what has been received and what hasn't.  One invoice that is apparently unsent has actually been paid, so I don't even know what the actual status is.  Are some being sent?

This needs to be fixed immediately.  We are trying to run businesses here.

This error requires urgent attention before you loose customers. I have added a snapshot of 1 date alone how many of our invoices are "bouncing back". This is affecting cashflow. We moved to QB for efficiency. Downloading and sending from Outlook is not efficient when sending 100+ invoices. The timestamp is also not correct. I do not work through the night!

This is not acceptable Quickbooks

Quickbooks knows what the issue is as they have been told in at least one other thread on this issue. 

Three IP addresses used to send invoices are blacklisted on SpamCop. Therefore most servers will bounce emails received from those IP addresses. Other IP addresses used by QBS are not blacklisted. Hence why some invoices get sent and others don't.

The reason for the blacklisting is phishing emails being sent from those IP addresses in the name of Quickbooks - so they are correctly being blacklisted.

The issue has been known for at least 4 months.

It is pretty scandalous that a large business like this has been unable to rectify the problem for so long.

Here is the immediate answer - stop using the affected IP addresses?!

I really hope this is resolved soon.  Sending out over 100 invoices by saving and emailing individually is going to be to be time consuming 

@books11249, the engineering team has been looking at this for more than 6 months now. Why? We need a timeframe of fix; this has gone on far too long. Customer service, stop acting like this issue is an isolated case or new. It's so easy to see through that. This blog alone gives it away.