Question

Receipt upload error

Forum|Forum|4 years ago
October 12, 2021
3 replies
0 views

As of a few days ago when trying to upload receipts to a transaction I get a message stating: Upload Error, we are unable to upload your receipt please try later.

I'm using the QB self employed app on an Iphone

Desk top does works but it is not practical to email every receipt to my laptop to have to upload to QB

QuickBooks Self-Employed

C

Charies_M

Level 9

Let's get rid of the error when uploading receipts in QuickBooks, Dykie.

There are times when a browser's cache data becomes full of frequently accessed pages or damaged. When this happens, pages like accessing your report don't load properly.

As an initial step, let's access QuickBooks Self-Employed (QBSE) using a private or incognito window. Kindly use either of the following shortcut keys:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Shift + N
Microsoft Edge: Ctrl + Shift + P

If you can upload receipts without error, proceed to delete your browsing history to clear out the cache or data that's causing the issue. Use this article as a guide: Clear cache and cookies to fix issues when using QuickBooks Online. Otherwise, try using a different browser to be more thorough.

Here's how to manually attach the receipt in case you need a reference:

Sign in to your QBSE account using a browser.
Go to the Transaction menu and select Add Transaction.
Fill in the necessary details, then drag/drop or browse your receipt.
Click Save when done.

You can look this up if you need help with your categories: Categories in QuickBooks Self-Employed.

If you need other references for tips on your future task with QBSE, you can check out these helpful links:

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

D

Dykie Author

Thank you

However as per my original post I am using the QB self employed app on iPhone - this is where I am getting the error so what is the solution and rectification please

Thanks

G

GeorgiaC

Level 13

Hi Dykie, thanks for getting back to us, to troubleshoot the issue, can I check if this happens both on Wi-Fi connection and when using 4G on your mobile? 📱

D

Dykie Author

Hello - the message appears when connected to WiFi and also when using 4G only

the error started approx 1 week ago

E

EmmaM

Level 10

Hello Dykie, We've raised this up to senior technicians, we just need to query first if you have uninstalled and reinstalled the app and if so does it do the same thing? Thank you.

D

Dykie Author

Hi - yes I have uninstalled and then reinstalled the app but the same issue persists.

I’ve also logged out/in but still does not work - very frustrating and at the moment QB is not being used accurately and effectively for my accounts.

M

Mich_S

Level 5

Thanks for the info.
I tried doing that today without luck. The person who I chatted to disappeared for 10 mins and then came back and said I was talking to the wrong people. He gave me a link

for SE which took me to a login page that didn’t work.
I’ll try again on Monday.

thanks.

I can imagine the hurdle you've been through in fixing the error when uploading receipts in QuickBooks, @maxdrivertraining.

After doing some research, I can see that there's an ongoing investigation into the uploading problem. Rest assured that our product developers are already working on it to provide you with the best possible resolution in the shortest possible period.

You can upload the receipts using a browser on your Desktop computer as a workaround. Here's how:

Login to your QuickBooks Self-Employed company.
Open the Transactions menu, then Receipts.
Choose Upload from computer or Upload from Google Drive.

If you're still experiencing problems, I recommend contacting Customer Support. They have the tools to open your account in a safe environment, research it further, and present you with various choices for resolving the problem.

For future reference, you can read this article about adding transactions to QBSE: Manually add transactions in QuickBooks Self-Employed.

I appreciate your patience while we're trying to fix this for you. Comment back to this thread if you have other questions with QuickBooks and uploading receipts. I'm always willing to assist.

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